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Manager, Shelter and Respite Services Lead

1 month ago

Toronto, Ontario, Canada Dixon Hall Full time

Job Summary:

The Manager, Shelter and Respite Services will be responsible for overseeing the delivery of programs and services intended to build community, enhance housing stability and quality of life for clients. This role will require strong leadership and management skills, as well as the ability to work collaboratively with management from other departments and programs.

Key Responsibilities:

  • Develop and implement strategic initiatives that build community and enhance housing stability.
  • Manage relationships with TCHC, neighbourhood groups and community members.
  • Ensure that qualified applicants are recruited and hired, and that staff vacancies are filled in a timely manner.
  • Administer the collective agreement and participate in planning and evaluating provided services.
  • Manage the Shelter and Respite Services budget and expenditures.
  • Ensure effective performance against key performance indicators and targets associated with the Shelter and Respite Services Team.
  • Develop and support the implementation of all application, tenancy and community development policies, procedures, and strategies.
  • Provide leadership in situations where the tenant community or neighbouring community are affected.
  • Manage complaints and appeals in line with agreed policy.
  • Ensure record keeping & administrative systems are effectively maintained.
  • Ensure effective management and supervision of all staff in the Shelter and Respite Services Team.

Requirements:

  • Post-secondary degree in social sciences or equivalent combination of education and experience.
  • 5 years' minimum experience in social services, preferably with people who have difficulty maintaining a stable tenancy.
  • Broad knowledge of social housing, services to people who are homeless, the social services system in Toronto, and the relevant legislation.
  • Demonstrated experience in staff management and development.
  • Strong verbal and written English language communication skills; fluency in a second language will be considered an asset.
  • Demonstrated leadership qualities and ability to achieve results and desired outcomes.
  • Strong organizational and administrative ability, proficient in a variety of computer applications.
  • Strong decision making and problem-solving ability.
  • Demonstrated capacity to operate under pressure.
  • Experience with community-based resources, quality improvement and evaluation.
  • Demonstrated ability to engage and work collaboratively with stakeholders and personnel from diverse sectors.
  • Excellent computer skills including a working knowledge of evaluation and research software.
  • Ability to develop and maintain effective working relationships with government, community organizations and major stakeholders.
  • Ability to develop and maintain excellent relations with community organizations and networks.
  • Strong ability to exchange knowledge.
  • Superior organizational, analytical, problem-solving abilities.
  • Ability to manage multiple projects and deadlines, prioritize, take initiative.
  • Self-directed and independent, as well as proven experience in working effectively as an inter-disciplinary team member and in collaboration with other community professionals.
  • Must be qualified to work in Canada legally for the employer.
  • Able to provide a Vulnerable Sector Screening check with a 'Clear' or satisfactory result that meets the operational requirements of the Agency.
  • Must have up-to-date vaccinations against COVID-19 with a vaccine that has been approved for use in Canada.