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Senior Manager, Data Operations

2 months ago

Montreal, Quebec, Canada Lightspeed Full time
About the Role

We are seeking a highly skilled and experienced Senior Manager, Data Operations & Analytics to join our team at Lightspeed. As a key member of our Data Office, you will be responsible for leading our data operations and analytics efforts, driving seamless data flows, and optimizing day-to-day data operations.

Key Responsibilities
  • Leadership & Team Management
    • Build and lead a team of data operations analysts and data analysts to work closely with our product and technology teams.
    • Partner with our product and technology organization to develop and execute a comprehensive data operations and analytics strategy aligned with business, product, and technology objectives.
    • Oversee the development of data roadmaps for our teams and help shape the broader data office roadmap to industrialize data and ensure robust data practices.
    • Provide direction, mentorship, and hands-on support to help your team members develop their skills and deliver value to our product and technology teams.
    • Foster a culture of teamwork, collaboration, and continuous learning.
    • Lead data-related projects, including migrations, implementations, and upgrades.
  • Data Operations
    • Develop a deep understanding of our products, systems, and underlying data architecture to leverage this knowledge for data model development and data insights.
    • Manage daily operations to collect, transform, and store data.
    • Monitor data quality and ensure data integrity across our teams by fostering accountability.
    • Drive a culture of continuous improvement within our team, identifying areas for automation and driving initiatives to enhance data processes, systems, and quality.
    • Lead by example in embracing new technologies and methodologies to stay ahead of industry trends.
  • Analytics
    • Lead the development and adoption of the highest analytics standards and methodologies among our data office and across our product and technology organization.
    • Lead analysis and mining of large data sets to derive actionable insights using prescriptive, descriptive, predictive, exploratory, and inferential analysis.
    • Support the creation of measurement plans using data for identifying trends, insights, and answers to key business questions.
    • Collaborate with cross-functional teams, including data engineers, analysts, and business stakeholders, to understand data requirements and help create user-friendly solutions.
  • Governance, Process, and Quality Management
    • Collaborate with our data office and stakeholders to establish and promote data standards and best practices, ensuring clear communication and alignment with key stakeholders to drive successful outcomes.
    • Monitor data quality and ensure data integrity across our teams by fostering accountability, investigating discrepancies at the source, documenting findings, and driving continuous improvement.
    • Implement data governance policies and procedures.
Requirements
  • Extensive experience (8+ years) in a data operations, data management, or operations-related role, with at least 3 years in a leadership or mentoring position.
  • Strong technical skills, including proficiency in data ingestion, transformation, and modeling, analysis, and visualization tools (e.g., BigQuery, Dataform, Looker, SQL, GitHub, etc.).
  • Experience with data governance, data quality management, and data privacy regulations (e.g., GDPR, CCPA).
  • Excellent analytical, problem-solving, and project management skills.
  • Strong business acumen and a passion for bridging the gap between technical insights and business strategy.
  • Excellent communication skills to articulate complex insights with clarity and impact, and strong interpersonal skills with the ability to collaborate effectively with cross-functional teams.
  • Excellent organizational skills, self-starter mentality, and the ability to drive multiple priorities autonomously in a fast-paced setting.
What We Offer
  • A dynamic and inclusive work environment.
  • Opportunities for growth and professional development.
  • A comprehensive benefits package, including equity for all Lightspeeders.
  • A flexible work culture and remote work options.
  • Access to cutting-edge technology and tools.
  • A collaborative and supportive team environment.