Field Product Specialist
4 weeks ago
As a key member of the Evertz team, you will play a critical role in delivering exceptional customer service and support for our Live Media products. This challenging and rewarding position requires a unique blend of technical expertise and customer-facing skills, with a focus on providing timely and effective solutions to our clients.
Responsibilities:
- Provide primary support for Evertz' Live Media products, including troubleshooting and resolving operational issues, firmware upgrades, and general maintenance.
- Collaborate with customers to assess product application, diagnose issues, and develop effective solutions.
- Communicate with internal teams to resolve customer issues and provide feedback to inform product design changes.
- Install products or systems at customer sites and deliver training to customers in-house or abroad.
- Support new customer opportunities through live product demonstrations and event support.
Qualifications:
- Education in Broadcast, Electrical, Electronic, Computers, or related field is required.
- Live production knowledge and experience.
- Ability to travel internationally and work independently with minimal supervision.
- Experience working in the broadcast environment, on-air broadcast operations, or equivalent.
- Strong verbal and written communication skills.
- Problem-solving ability and adaptability in a fast-paced environment.
- Direct experience with IT networking, server hardware, and Linux.
- Unwavering commitment to delivering exceptional customer service.
What we Offer:
- Competitive total compensation package.
- Employer-funded benefits program.
- Work-Life Balance.
- Employee assistance plan.
- Employee Discount Platform.
- Career Progression.
- Casual Work Environment.
- Social Events and Sports Teams.
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