Strategic Customer Operations Leader

3 weeks ago


Toronto, Ontario, Canada Metrolinx Full time

Job Summary:

We are seeking a strategic customer operations leader to join our team at Metrolinx in Toronto, Ontario.

About the Role:

This full-time position involves overseeing customer operations and ensuring excellent service delivery across various locations. You will work closely with the team to develop strategies that meet customer needs and drive business growth.

Key Responsibilities:

  • Develop and implement customer-centric strategies to enhance the overall customer experience
  • Liaise with cross-functional teams to ensure seamless communication and collaboration
  • Maintain and improve existing processes to increase efficiency and productivity
  • Analyze data to inform business decisions and drive results-oriented outcomes

Requirements:

  • Proven experience in customer operations or a related field
  • Excellent leadership and problem-solving skills
  • Strong analytical and communication abilities

What We Offer:

As a valued member of our team, you can expect a competitive salary range of $193,950-$247,850 CAD per year, comprehensive benefits, and opportunities for professional growth and development.


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