BDC Service Representative
2 weeks ago
Job Summary:
We are seeking a highly skilled and motivated BDC Service Representative to join our team at Performance Auto Group. As a BDC Service Representative, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.
Key Responsibilities:
- Communicate effectively with customers through telephone and email to schedule service and maintenance appointments.
- Utilize dealership call scripts and templates to respond to customer inquiries and follow up with clients and prospective clients.
- Schedule, log, and confirm appointments with customers and achieve daily/weekly/monthly goals.
- Update the CRM with information regarding all verbal communication with customers.
- Enter information in the Appointment Log when an appointment is scheduled.
- Study products and services to continually enhance ability to assist customers.
- Communicate with the BDC Manager relative any potential customer issues or problems.
Requirements:
- Previous experience in a dealership environment is considered an asset.
- A high school diploma or GED.
- Strong computer skills, including hands-on experience with Microsoft Office and Google Apps.
- Excellent listening and communication skills.
- Ability to work under pressure in a fast-paced environment.
What We Offer:
- Excellent management support and guidance.
- Opportunities through our Internal career mobility program.
- Access to health, dental and vision insurance.
- Disability, critical illness and life insurance for the unexpected.
- Our Employee Assistance Plan (EAP) for you and your family's wellness.
- Discount on vehicles, service and parts for you and your family.
- Discounts to retailers and service providers across the country.
- Free and engaging employee events.
Compensation:
$18 - $20 per hour
Job Type:
Full Time - Permanent
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