BDC Service Representative

2 weeks ago


Mississauga, Ontario, Canada Performance Auto Group Full time

Job Summary:

We are seeking a highly skilled and motivated BDC Service Representative to join our team at Performance Auto Group. As a BDC Service Representative, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities:

  • Communicate effectively with customers through telephone and email to schedule service and maintenance appointments.
  • Utilize dealership call scripts and templates to respond to customer inquiries and follow up with clients and prospective clients.
  • Schedule, log, and confirm appointments with customers and achieve daily/weekly/monthly goals.
  • Update the CRM with information regarding all verbal communication with customers.
  • Enter information in the Appointment Log when an appointment is scheduled.
  • Study products and services to continually enhance ability to assist customers.
  • Communicate with the BDC Manager relative any potential customer issues or problems.

Requirements:

  • Previous experience in a dealership environment is considered an asset.
  • A high school diploma or GED.
  • Strong computer skills, including hands-on experience with Microsoft Office and Google Apps.
  • Excellent listening and communication skills.
  • Ability to work under pressure in a fast-paced environment.

What We Offer:

  • Excellent management support and guidance.
  • Opportunities through our Internal career mobility program.
  • Access to health, dental and vision insurance.
  • Disability, critical illness and life insurance for the unexpected.
  • Our Employee Assistance Plan (EAP) for you and your family's wellness.
  • Discount on vehicles, service and parts for you and your family.
  • Discounts to retailers and service providers across the country.
  • Free and engaging employee events.

Compensation:

$18 - $20 per hour

Job Type:

Full Time - Permanent



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