Crane Service Operations Specialist

2 days ago

Hamilton, Ontario, Canada RIV Talent Solutions Inc. Full time

RIV Talent Solutions Inc. is seeking a skilled Crane Service Operations Specialist to join their team in Hamilton/Stoney Creek, ON.

Salary Range: $110,000 - $125,000 per year.

About the Role:

The successful candidate will be responsible for ensuring the delivery of timely, reliable, and professional crane service operations. This includes providing technical training and support to crane technicians, performing onsite crane service tasks, and managing customer relationships.

Key Responsibilities:

  • Technical Training and Support:
    • Act as a coach and mentor for technicians by providing hands-on training and technical guidance during troubleshooting and resolution of complex issues.
    • Offer assistance to crane technicians during on-call rotations for emergency situations.
  • Onsite Service and Support:
    • Perform onsite crane service tasks, including participation in on-call rotations for emergency situations.
    • Assist the Service Manager in assigning technicians to appropriate jobs based on their skills.
    • Ensure that jobs are performed within estimated parameters; coordinate with the Service Manager/Estimator to adjust as needed to preserve Gross Margin.
  • Team Development and Management:
    • Participate in 1:1 meetings with the Service Manager, fostering a motivational environment and supporting disciplinary actions when necessary.
  • Customer Relations and Sales Support:
    • Maintain customer relationships and address any concerns while supporting the development of Overhead Crane Service sales.
    • Assist estimators in preparing and submitting quotations and addressing inspection deficiencies as required.
  • Project Management Support (Mod and upgrade):
    • Conduct onsite visits to gather information necessary for preparing quotations aligned with company requirements.
    • Follow up with customers to secure Purchase Orders (POs), prepare work orders (WOs), and advise technicians on the type and location of work to be performed.
    • Prepare a scope of work for both the Service Technician and the customer for Mod and upgrade projects.
  • Continuous Improvement and Safety:
    • Stay updated on industry trends, best practices, and technological advancements related to crane maintenance and repair.
    • Support the development and implementation of standardized procedures for efficient and effective service delivery.
    • Ensure compliance with Occupational Health and Safety legislation (OHSA).
    • Conduct site safety checks and review site-specific Personal Protective Equipment (PPE) and Job Hazard Assessments (JHA) documentation as required.

Requirements:

  • Minimum 3 years experience in a similar role.
  • Previous Overhead Crane experience.
  • Electrical/Electrician education or Technical Expertise.
  • Excellent problem-solving abilities and technical proficiency in crane systems and equipment.
  • The ability to work under pressure and handle stress.
  • Intermediate computer skills; MS Office.
  • Strong leadership skills with the ability to effectively manage and motivate a team.
  • Proficient communication and interpersonal skills, with the ability to interact confidently with customers and internal stakeholders.
  • Willingness to travel to customer sites for service visits and inspections, as needed.
  • Availability to respond to emergency service calls outside of regular business hours.
  • Valid driver's license and clean driving record.

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