Service Operations Manager

4 weeks ago


London, Ontario, Canada Adecco Canada Full time
Service Manager Job Description

We are seeking a dedicated and experienced Service Manager to lead our client's service department in London, ON and ensure the highest levels of customer satisfaction.

Key Responsibilities:
  • Oversee daily service operations and manage a team of technicians to maximize productivity and efficiency.
  • Receive and respond to incoming commercial service calls and in-shop service requests.
  • Schedule and dispatch road service calls and in-shop work, ensuring timely completion and customer satisfaction.
  • Assist with clerical tasks, including creating open orders and invoices in the company system.
  • Resolve after-hours service-related issues and be available to come in after hours to relieve product for commercial service calls.
  • Minimum amount of outside sales and P&D (Pick Up and Delivery) responsibilities.
Requirements:
  • Good computer skills, including Microsoft Office.
  • Excellent interpersonal and communication skills.
  • Fluent in English language (reading & writing).
  • Trucking experience and dispatching background is an asset.
  • Ability to prioritize, multitask, and work under pressure.
  • Minimum 1-year experience in a customer service-oriented role.
  • Must be able to manage time efficiently and be punctual.
  • Team player with a strong work ethic.

Adecco Canada is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and experienced Service Manager looking for a new challenge, please apply today.



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