Risk Management Advisor
6 days ago
About BrokerLink
At BrokerLink, we're committed to living our values of integrity, respect, customer-driven mindset, excellence, and generosity. These values drive our diversity and inclusion efforts to create a respectful and inclusive work environment.
Our Culture
We're looking for like-minded individuals who share our passion for delivering exceptional customer service and carrying themselves with professionalism. We invest in our employees' success, and our purpose of 'helping people' motivates us to attract and retain top talent.
Opportunities for Growth
We offer a dynamic work environment that values our team members and provides opportunities for growth and development. With over 200 offices across Canada, we offer flexible work arrangements to suit your needs.
The Role
We're seeking a Commercial Insurance Advisor to join our team in Kitchener, working in our Western Ontario region on a permanent full-time basis. As part of our employee promise, you'll enjoy a range of benefits, including:
- Flexible health and dental insurance benefits package
- Personal spending amount for healthy lifestyle investments
- RRSP - Registered Retirement Savings Plan with company matching
- ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
- 'Dress for your day' dress code flexibility
- Competitive compensation package with bonus aspect
- Employee discount program, including Apple, Bell, Rogers, and more
- Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty, and starting at 3 weeks of vacation per year
- Working for an employer recognized as one of Canada's best employers
Key Responsibilities
The successful candidate will:
- Service Independent Business Unit accounts
- Contribute to new business growth by selling new policies, writing new business to existing or new clients, quoting policies, reviewing renewals, and achieving growth targets
- Quote new business through referrals, cold calls, and introductory levels, as well as through walk-in clients
- Provide customers with prompt service by offering advice, helping customers understand insurance, discussing customer concerns
- Review and provide processing instructions on all incoming commercial paperwork
- Prepare documentation for insurers, complete applications for new clients, issue insurance certificates
- Review and provide processing instructions on endorsements, and follow up on payments
- Communicate with insurance companies, negotiate with underwriters on customers' behalf, negotiate renewal of terms, follow up with adjusters on claims status
- Source and obtain additional information requested by the underwriter and complete applications
Requirements
The successful candidate will have:
- High School Diploma and/or Post-Secondary Education
- Two or more years of customer service experience
- Sales experience in any other industry is an asset
- 1 to 3 years of experience in the insurance industry is an asset
- RIBO Insurance License is preferred or must obtain upon hire
- Exposure to EPIC is an asset
- Proficient in MS Office – Word, Excel, Outlook
- Excellent customer service skills and adept in conflict resolution
- Demonstrated ability to handle multiple priorities successfully
- Strong analytical and organizational skills
- Excellent verbal and written communication skills
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