Retail Operations Manager

2 weeks ago


Calgary, Alberta, Canada Madhatter's Superstore (The) Full time

Job Title: Retail Operations Manager

At Madhatter's Superstore, we are seeking a highly skilled Retail Operations Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the daily operations of our retail store, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities:

  • Assign Sales Workers to Duties: Coordinate with sales staff to ensure that tasks are allocated fairly and efficiently.
  • Order Merchandise: Place orders for new stock and manage inventory levels to meet customer demand.
  • Authorize Return of Merchandise: Process returns and exchanges, maintaining a high level of customer satisfaction.
  • Establish Work Schedules: Create and manage work schedules for sales staff to ensure adequate staffing levels.
  • Prepare Reports on Sales Volumes, Merchandising and Personnel Matters: Analyze sales data and provide insights to inform business decisions.
  • Resolve Issues: Address customer complaints, supply chain issues, and other operational concerns.
  • Organize and Maintain Inventory: Oversee the organization and maintenance of stock levels to ensure accurate inventory records.
  • Supervise and Co-ordinate Activities of Workers: Lead and manage sales staff to achieve business objectives.
  • Manage Cash: Oversee cash handling procedures to ensure accuracy and security.

Requirements:

  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years.
  • Work Site Environment: Non-smoking.
  • Transportation/Travel Information: Own transportation.
  • Work Conditions and Physical Capabilities: Fast-paced environment, combination of sitting, standing, walking, and standing for extended periods.
  • Personal Suitability: Accurate, organized, team player, initiative, ability to multitask, work term: permanent, work language: English, hours: 35 hours per week.


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