Retail Operations Manager

2 weeks ago


Calgary, Alberta, Canada Wheel Repair Canada Full time

About Wheel Repair Canada:


We are a dynamic and growing company in the wheel repair industry, seeking a highly skilled Retail Operations Manager to lead our retail team.



Job Summary

The Retail Operations Manager is responsible for overseeing the day-to-day operations of our retail locations, ensuring exceptional customer service, efficient inventory management, and maximum sales revenue.



Key Responsibilities:

  • Manage sales staff, providing coaching and training to ensure excellent customer interactions and sales performance.
  • Maintain accurate inventory records, ordering merchandise as needed to meet customer demand.
  • Resolve conflicts and address customer complaints in a professional and courteous manner.
  • Contribute to business growth by identifying opportunities to increase sales and implement effective strategies.


Requirements:

  • Strong leadership skills with the ability to motivate and inspire team members.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Detailed-oriented with a focus on accuracy and efficiency in all aspects of job performance.
  • A client-focused approach, prioritizing customer satisfaction and needs above all else.


What We Offer:

  • A competitive salary of $80,000 - $100,000 per year, depending on experience.
  • A comprehensive benefits package, including health and dental insurance, retirement savings plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with a team dedicated to excellence and success.


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