Patient Partners

2 weeks ago

Canada Healthstandards Full time

About the Role

We are seeking Patient Partners to join our team at Healthstandards, where you will play a key role in assessing the quality of health services and programs against standards of excellence. As a Patient Partner, you will bring a unique perspective to our surveys, drawing on your lived experience as a patient or caregiver.

Key Responsibilities

  • Conduct on-site surveys as a member of a multi-disciplinary team, assessing the quality of programs and services against standards of excellence and identifying areas for improvement.
  • Share your experience and provide guidance on best practices in the field, using your lived experiences to help organizations deliver care in a manner of cultural responsiveness.
  • Ensure the survey is conducted in a manner of cultural humility, and is culturally safe for staff, contractors, clients, and others involved in the survey process.

Requirements

  • First Nations, Inuit, and/or Métis person with significant and recent experience accessing and/or using health and/or social services.
  • Experience working with healthcare clinicians and/or administrators as a Patient Partner/advisor on quality improvement planning initiatives in health and/or social services for front-line organizations.
  • Fluency in English and excellent communication skills, including strong writing skills and the ability to adapt your communication style to the audience.
  • Ability to analyze information and draw conclusions based on direct observation and document review.
  • Outstanding interpersonal skills to create relationships, a positive attitude, and the ability to adapt to unexpected changes.
  • Strong technology skills, including the ability to operate a computer and use web-based software.

What We're Looking For

  • Commitment to ensuring that Indigenous rights are interwoven into the evaluative process.
  • Understanding of traditional Indigenous healing practices and medicines.
  • Experience contributing to training/orientation of staff to increase awareness of Patient-Centred Care and Patient engagement.
  • Cultural safety and humility training and/or experience working from a place of cultural safety and humility.
  • Understanding of trauma-and-resiliency informed approaches towards engagement.
  • Comfortable drawing upon your lived experiences during your work as a surveyor.
  • Experience working as a cultural support or Indigenous Liaison within the health system.
  • Participation in quality improvement and safety training.
  • Knowledge of Healthstandards' programs and accreditation processes.
  • Knowledge of languages such as Inuktitut and Cree, or other Indigenous languages to be able to speak with Elders and create trust with patients.
  • Experience partnering with First Nations, Inuit, and/or Métis health and social services communities on quality improvement initiatives.

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