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Application Support Technician

2 weeks ago

Toronto, Ontario, Canada Integrated Resources, Inc. Full time
About the Role:

We are looking for an experienced Application Support Specialist to join our team at Integrated Resources, Inc. The successful candidate will be responsible for providing technical support to ECIS end users, managing Help Desk tickets, and escalating complex support issues.

Main Responsibilities:
  • Providing technical assistance to ECIS end users via email, phone, and support tickets.
  • Managing Help Desk tickets and escalating complex issues.
  • Developing and maintaining a comprehensive knowledge base for Help Desk support.
  • Conducting quality assurance and regression testing of defect fixes and change requests.
  • Collaborating with internal stakeholders to develop project documentation.
Requirements:
  • Experience with IBM TRIRIGA Applications or similar IWMS systems.
  • Direct technical COTS application customer support experience.
  • Familiarity with agile teams and methodologies.
  • Excellent communication and problem-solving skills.