IT Application support

4 weeks ago


Toronto, Ontario, Canada ProViso Staffing Full time
Summary Of Day To Day Responsibilities:


• Provide ongoing support to end-users to ensure the successful adoption and their efficiency.

• Configure applications to meet requirements and ensure data quality and completeness.

• Train end-users on how to use the applications and interpret the data generated.

• Liaise with other business and technology teams to assess and assign risk and follow up on issues identified during review of communications.

• In-depth knowledge of data strategy, governance, and integration principles.

• Prepare metrics and reporting related to the applicability and effectiveness of the program.

• Ensure that Service Level Agreements (SLAs) are being maintained.

• Troubleshoot problems using tools and routine procedures; escalate as appropriate.

• Execute scheduled maintenance routines in accordance with standard procedures.

• Document procedures, architectural blueprints, and testing methodologies.

• Basic cybersecurity knowledge.

Must Have:


• 2-4 years relevant Communication Surveillance experience.

• Experience with cloud technologies and architectures.

• Experience with various electronic communication platforms and data types.

Nice To Have:


• Experience working in Compliance Technology at a Large Global Bank.

• Familiarity with Behavox, Smarsh, Global Relay, Theta Lake, and Mobius vendor solutions.

• Experience with analytical concepts (e.g., Databases, Indexes, Lexicons, Scenarios, and Models).

• Experience in doing minor scripting on data types and interfaces (e.g., XML, CSV, EML, API).

Job Details

Job ID: 13060
Contract Length: 12 months
Location: Toronto

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