Customer Success Manager

3 weeks ago


Saint John, New Brunswick, Canada Quorum Information Technologies Inc Full time
About the Role

We are seeking a highly motivated and results-driven Customer Success Manager to join our team at Quorum Information Technologies Inc. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our products and services, and driving revenue growth through upsell and cross-sell opportunities.

Key Responsibilities
  • Develop and execute customer success plans to meet revenue growth targets and improve customer satisfaction
  • Build and maintain strong relationships with key clients and stakeholders, including executive sponsors
  • Provide regular progress updates and performance reports to internal stakeholders
  • Identify and pursue new business opportunities within existing client relationships
  • Collaborate with cross-functional teams, including sales and product development, to improve customer experience and drive revenue growth
Requirements
  • Proven experience in a customer success or account management role, preferably in the automotive industry
  • Strong communication, presentation, and negotiation skills
  • Intermediate experience with CRM software and MS Office
  • Ability to work in a fast-paced environment and prioritize multiple projects simultaneously
  • Bilingual in English and French, with the ability to work in a remote or hybrid environment


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