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Desktop Support Specialist

2 months ago

Fredericton, New Brunswick, Canada CUSTOM KART INC. Full time
About the Role

We are seeking a highly skilled Desktop Support Specialist to join our team at CUSTOM KART INC. as a Technical Support Analyst.

Key Responsibilities
  • Network Access Management: Provide secure access to computer networks for employees and ensure that all network connections are properly configured.
  • System Performance Monitoring: Regularly report on the performance of computer systems and networks, identifying areas for improvement and implementing solutions to optimize system efficiency.
  • User Support: Respond promptly to users experiencing difficulties with computer systems, providing timely and effective support to resolve issues.
  • Research and Development: Consult technical manuals, user guides, and other documents to research and implement solutions to complex technical problems.
  • Problem Management: Collect, organize, and maintain a comprehensive problems and solutions log for use by other technical support analysts.
  • Team Leadership: Supervise and mentor other technical support workers in this group, providing guidance and support to ensure team success.
  • Customer Service: Provide exceptional customer service to users, responding to their needs and concerns in a professional and courteous manner.
  • Incident Management: Manage incidents effectively, ensuring that all issues are resolved promptly and efficiently.
  • Equipment Setup: Set up equipment for employee use, ensuring that all necessary software and hardware are properly installed and configured.
Work Environment
  • Fast-Paced Environment: Work in a fast-paced environment with multiple priorities and deadlines.
  • Pressure to Perform: Work under pressure to meet tight deadlines and deliver high-quality results.
  • Attention to Detail: Maintain a high level of attention to detail to ensure accuracy and quality in all work.
Personal Qualities
  • Accuracy and Attention to Detail: Demonstrate accuracy and attention to detail in all work, ensuring that all tasks are completed to a high standard.
  • Organizational Skills: Possess strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Teamwork and Collaboration: Work effectively as part of a team, collaborating with colleagues to achieve common goals and objectives.