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Regional Manager

2 months ago


Ottawa, Ontario, Canada Dynacare Full time

Job Summary

At Dynacare, we are seeking a highly skilled and experienced Regional Manager to oversee the operation of our Laboratory and Health Services Centers. As a key member of our team, you will be responsible for building and managing high-performing teams, driving business growth, and delivering exceptional customer experiences.

Key Responsibilities

  • Lead and manage a team of professionals to achieve business objectives and deliver high-quality services.
  • Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
  • Collaborate with cross-functional teams to drive business growth, improve processes, and implement new technologies.
  • Ensure compliance with regulatory requirements, industry standards, and company policies.
  • Monitor and analyze key performance indicators to inform business decisions and drive continuous improvement.
  • Develop and manage regional operating budgets, identify cost-saving opportunities, and implement process improvements.
  • Provide coaching, training, and development opportunities to team members to enhance their skills and performance.
  • Foster a culture of innovation, collaboration, and continuous learning within the team.
  • Stay up-to-date with industry trends, best practices, and emerging technologies to drive business growth and improvement.

Requirements

  • Post-secondary education in Healthcare, Science, or Business.
  • 3+ years of leadership experience in a high-paced, customer-facing environment.
  • Previous related experience required to perform job: 3-5 years.
  • Proficient computer skills (MS Office and applicable software applications).
  • Lean Six Sigma and/or Change Management training - required.
  • Proven attention to detail, excellent organizational, prioritization, and time management skills.
  • Ability to manage multiple items effectively.
  • Experienced people manager with the ability to develop talent and build high-performing teams.
  • Effective communication skills and the ability to work effectively with all levels of management and non-management.
  • A strong team player with the ability to work independently with a high degree of initiative.
  • Demonstrated customer focus with the ability to engage direct/indirect reports to promote a customer-centric environment.
  • Highly motivated individual with a proven track record of delivering results on multiple priorities while meeting competing deadlines.
  • Knowledge of technical procedures as they apply to laboratory testing, shipment logistics, and specimen.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A recognition and reward program for outstanding performance.
  • A comprehensive training program to enhance skills and knowledge.