National Property Claims Examiner

2 months ago


Vancouver, British Columbia, Canada Aviva Full time

**About the Role**

Aviva is seeking a highly skilled National Property Claims Examiner to join our team. As a key member of our National Property Claims team, you will be responsible for overseeing and managing third-party adjusted claims and direct-handled claims.

**Key Responsibilities**

  • Manage a portfolio of examining and direct-handled property claims, with a percentage share based on demand.
  • Resource field work to be completed by IA, setting clear expectations and timelines, and managing the file through to completion.
  • Arrange market calls or work with various insurers on subscription claims.
  • Prepare and present a complete file strategy, coverage analysis, disposition, and business case.
  • Investigate claims by reviewing IA reports and specialists' information to analyze the loss.
  • Review and compile facts, policies, technical reports, analyze estimates, value of claim, and settle claims.
  • Communicate claim adjustments via written reports to all parties, based on policy wording and circumstances surrounding the loss.
  • Provide outstanding service to our customers.
  • Responsible for data accuracy and issuing payments to vendors, insureds, and specialists.
  • Ensure all correspondence is completed in a timely and effective manner, including the creation of Critical Path Letters, Proof of Losses, and Reservation of Rights letters, etc.
  • Recognize questionable claims, subrogation, and risk opportunities.

**Requirements**

  • Detailed knowledge of the property insurance industry.
  • At least 5+ years of commercial and residential property experience.
  • Strong construction knowledge.
  • Strong digital literacy.
  • Strong solid understanding of property insurance case law.
  • Detailed knowledge of a variety of property coverage wordings.
  • Some basic accounting skills.
  • Outstanding communication and negotiation skills.
  • Excellent report writing skills.
  • Licensing in NB, PEI & NFLD (asset).

**What We Offer**

  • A compelling rewards package, including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
  • Our vacation package starts at 4 weeks.
  • Outstanding Career Development opportunities.
  • We'll support your professional development education.


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