Timepiece Repair Expert
3 weeks ago
About the Role:
Raffi Jewellers, a leading luxury retailer, is seeking a skilled Watchmaker to join our team. As an Authorized Retailer and Jeweller for Rolex and Tudor, we pride ourselves on delivering exceptional customer service and expertise.
Key Responsibilities:
- Ensure that each Rolex After-Sales Service workshop provides a service that continually meets brand requirements and client expectations.
- Perform quality control processes; ensuring watches are performing and functioning to standards.
- Communicate with clients the status of jobs, including and not limited to estimates, repair and or service recommendations.
- Manage and maintain client leads for the repair and service of watches.
- Supporting sales professionals when required, enriching the customer experience.
- Work closely with management and staff to ensure quality control standards are adhered to.
- Responsible to effectively communicate, direct, and provide professional guidance.
- Accountable for ordering materials and parts as required.
- Assess the parts required to repair or service watches.
- Provide training and development to staff and fellow watchmakers on technical aspects and functionality, supporting the culture of a learning organization.
- Work independently and collaboratively to achieve individual, team-based objectives and performance goals.
- Foster an environment where clients are always at the forefront, ensuring customer satisfaction and retention.
- Actively approach, engage with and assist staff and clients when required, keeping the Raffi Jewellers customer Excellence philosophy in mind.
- Mandatory continuous training and development as required.
- Perform other duties as assigned.
Requirements:
- A recognized qualification in a country with watchmaking training structure or have successfully passed tests set up by Rolex.
- Recognized qualifications must be equivalent to a Swiss "CFC Horloger praticien" (for practicing watchmaker).
- Theoretical watchmaking knowledge.
- Knowledge of Rolex Products.
- Excellent motor skills and good hand-eye coordination.
- Ability to work as a team and independently in a high-paced environment.
- Strong critical-thinking and excellent time-management skills.
- Good verbal and written English communication skills.
- Proficiency in emails, online portals, excel worksheet tracking.
- Strong attention to detail is a requirement.
About Us:
Raffi Jewellers is committed to building and fostering a diverse workforce. We promote employment equity and encourage candidates who may contribute to the diversification of our workforce to apply. We are committed to fostering a workplace of inclusion and welcome all applicants. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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