Senior Operations Manager

2 weeks ago


Surrey, British Columbia, Canada FAS Consulting Group Ltd Full time
Job Overview

FAS Consulting Group Ltd is seeking a highly skilled Senior Operations Manager to oversee the daily operations of our retail stores.

Job Description

The Senior Operations Manager will be responsible for supervising staff, assigning sales workers to duties, hiring and training new employees, authorizing payments and returns, preparing sales reports, resolving customer requests and supply shortages, organizing inventory, supervising office staff, and conducting performance reviews.

Key Responsibilities:
  • Supervise and manage store staff to ensure efficient operations and high customer satisfaction
  • Assign sales workers to duties based on skills and availability
  • Hire and train new employees to meet business needs
  • Authorize payments and returns in accordance with company policies
  • Prepare detailed sales reports to inform business decisions
  • Resolve customer complaints and issues promptly and professionally
  • Organize and maintain inventory levels to prevent stockouts and overstocking
  • Supervise office staff and ensure seamless store operations
  • Conduct regular performance reviews to evaluate employee performance
Work Environment:

This is a fast-paced environment requiring strong attention to detail and multitasking skills.

Personal Qualities:
  • Excellent organizational and time management skills
  • Able to work effectively in a team environment
  • Ability to multitask and prioritize tasks efficiently
Salary and Benefits:

The estimated annual salary for this position is $60,000 - $80,000, depending on experience. The company offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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