Customer Experience Ambassador

4 weeks ago

Victoria, British Columbia, Canada Guardteck Full time
Guest Services Representative Job Description

**Job Summary:**

Guardteck is seeking a dynamic individual to join our Guest Services team at the Bay Centre in Victoria, BC. As a Guest Services Representative, you will be responsible for ensuring every customer interaction is carried out in a professional, courteous, and efficient manner.

**Key Responsibilities:**

* Maintain a thorough knowledge of the shopping center's services, amenities, facilities, stores, locations, promotional activities, and comfort tools.
* Proactively seek opportunities to create memorable customer interactions, assist customers, and provide excellent service at Guest Services locations.
* Sell the Bay Centre by actively promoting retailer product or service offerings.
* Interact with shoppers and retailers in a courteous and efficient manner.
* Sell shopping center gift cards, balance sales to transactions, and assist guests and retailers with gift card transactions.
* Project a positive attitude over the telephone, in person, and online through text-to-chat service.
* Develop and maintain strong relationships with retailers and educate them about the center's services.
* Assist guests by providing directions, information, answering questions, and performing other center-specific services.
* Maintain store knowledge about merchandise, price points, sales, or special events to offer gift or store suggestions based on the shopper's needs.
* Conduct all service functions of the Customer Relations/Guest Services location.
* Assist the marketing team with the execution of promotions, sales incentives, seasonal campaigns, and on-site activations relating to Guest Services.
* Be aware of the center's Crisis Management Manual and maintain a clear understanding of Guest Services' role and areas of responsibility as outlined in the plan.

**Requirements:**

* Previous customer service experience (concierge, tourism, or street team experience is preferred).
* Sales experience (transaction management and cash management).
* Positive attitude and a strong desire to provide excellent customer service.
* Ability to effectively communicate with shoppers, retailers, center management, service providers, and all shopping centre personnel.
* Ability to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism.
* Ability to work independently.
* Strong written and oral communication skills, multilingual skills a plus.
* Conflict resolution/management skills.
* Friendly, approachable, proactive, and solution-focused.
* Computer skills (Word, Excel, Chrome).
* Flexible availability.
* High school education.

**About Guardteck:**

Guardteck Security is a leading provider of security services, and our Guest Services team is employed by us. This role is not security-related.

**Location:**

On-site – Victoria, BC

If you are an outgoing, fun-loving, positive person who loves interacting with people and providing outstanding customer experiences, we encourage you to apply.

  • Customer Experience Ambassador

    3 days ago

    Victoria, British Columbia, Canada Marriott International Full time

    OverviewCreate lasting impressions with Marriott International as a Customer Experience Ambassador. We're seeking individuals who share our passion for delivering exceptional guest experiences.

  • Customer Experience Ambassador

    4 weeks ago

    Victoria, British Columbia, Canada Guardteck Full time

    Job Title: Customer Experience AmbassadorGuardteck is seeking a dynamic individual to join our team as a Customer Experience Ambassador at the Bay Centre in Victoria, BC. This is a part-time, seasonal position that requires a professional, courteous, and efficient approach to every customer interaction.The Customer Experience Ambassador will be responsible...

  • Customer Experience Ambassador

    2 weeks ago

    Victoria, British Columbia, Canada Guardteck Full time

    Job Title: Customer Experience AmbassadorJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador. As a key member of our Guest Services team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key...

  • Customer Experience Ambassador

    4 days ago

    Victoria, British Columbia, Canada Guardteck Full time

    Job DescriptionWe are seeking a dynamic and customer-focused individual to join our Guest Services team as a Customer Experience Ambassador at the Bay Centre in Victoria, BC.This is a part-time, seasonal position that requires delivering exceptional customer experiences in a fast-paced environment. As a Customer Experience Ambassador, you will be responsible...

  • Customer Service Ambassador

    4 weeks ago

    Victoria, British Columbia, Canada Associa Full time

    Customer Service AmbassadorWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador. This role is a great opportunity to provide exceptional service to our clients and colleagues.About the RoleThis is a permanent, part-time position working in our Victoria office. The schedule is 4 hours per day,...

  • Customer Experience Ambassador

    3 days ago

    Victoria, British Columbia, Canada Brand Momentum Full time

    Brand MomentumWe are seeking a skilled and charismatic Customer Experience Ambassador to join our team at the Mayfair Shopping Centre. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our valued guests.What We Offer:A competitive estimated salary of $40,000...

  • Customer Service Ambassador

    3 days ago

    Victoria, British Columbia, Canada McDonald's Full time

    FIND YOUR FIT WITH TEAM CEIAt McDonald's Canada, we're looking for passionate individuals to join our dynamic team as Customer Service Ambassadors.The starting hourly wage is $17.40.Working with us means:Access to education and skills development opportunities A total rewards package that includes discounts, incentives, and recognition perksFlexible...

  • Customer Service Ambassador

    2 weeks ago

    Victoria, British Columbia, Canada Wesco Full time

    Job SummaryAs a Customer Service Ambassador at Wesco, you will be the primary point of contact for our customers, providing exceptional service and support to meet their needs. You will be responsible for resolving customer inquiries, complaints, and issues in a timely and professional manner.Key Responsibilities- Respond to customer inquiries via phone,...

  • Customer Experience Ambassador

    3 days ago

    Victoria, British Columbia, Canada Belron Canada Full time

    About UsAt Belron Canada, we're transforming the way people experience the road through automotive glass technology. Our commitment to developing our people and investing in their growth is what drives us forward.Job SummaryWe're seeking a Customer Service Representative to join our team. As a key member of our service centre, you'll play a crucial role in...

  • Customer Experience Ambassador

    4 weeks ago

    Victoria, British Columbia, Canada Guardteck Full time

    ### Job Title: Guest Services Representative#### Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at the Bay Centre in Victoria, BC. As a Guest Services Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service,...

  • Customer Experience Ambassador

    3 weeks ago

    Victoria, British Columbia, Canada Guardteck Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at the Bay Centre in Victoria, BC. As a Guest Services Representative, you will be the face of our organization, providing exceptional customer service and ensuring that every interaction is carried out in a professional, courteous, and efficient...

  • Customer Experience Ambassador

    4 weeks ago

    Victoria, British Columbia, Canada Guardteck Full time

    Job SummaryGuardteck is seeking a highly skilled Guest Services Representative to join our team at the Bay Centre in Victoria, BC. This part-time, seasonal role requires a dynamic individual who can deliver exceptional customer experiences and promote the Bay Centre experience.Key ResponsibilitiesMaintain a thorough knowledge of the shopping center's...

  • Customer Experience Ambassador

    3 days ago

    Victoria, British Columbia, Canada Groupe TVA Full time

    Company OverviewGroupe TVA is a leader in the movement to bring affordable wireless services to Canadians. We're passionate about disrupting the status quo and creating opportunities for growth.SalaryThe starting salary for this part-time position is $15 per hour, plus commissions, as stipulated in the collective agreement.About the RoleWe're seeking an...

  • Customer Service Ambassador Victoria

    5 days ago

    Victoria, British Columbia, Canada Guardteck Full time

    Job Description: Guardteck is a dynamic and growing security company seeking a highly skilled Customer Service Ambassador to join our team at the Bay Centre in Victoria, BC. This part-time, seasonal role offers an excellent opportunity to deliver exceptional customer experiences and contribute to the success of our centre.About Us: We are committed to...

  • Marketing Ambassador

    4 weeks ago

    Victoria, British Columbia, Canada Red Bull Full time

    Job OverviewAs a Marketing Ambassador for Red Bull, you will be responsible for driving the brand image and product understanding on your campus and in your region. You will be part of the most dynamic and empowered brand and product ambassador program in the world.Your key responsibilities will include:Inviting product trial and increasing salesManaging the...

  • Marketing Ambassador

    2 weeks ago

    Victoria, British Columbia, Canada Red Bull Full time

    Role OverviewWe are looking for a highly motivated and charismatic individual to join our team as a Marketing Ambassador. As a Marketing Ambassador, you will be responsible for driving the brand image and product understanding on campus and in your region.Key ResponsibilitiesGrow the user base by inviting positive trial and awareness of Red Bull through...

  • Commissioned Retail Ambassador

    3 days ago

    Victoria, British Columbia, Canada D.K Motors Full time

    About the Role: We are seeking a motivated Commissioned Retail Ambassador to join our team at D.K Motors. As a representative of our brand, you will be responsible for selling our products in various locations and engaging with customers.

  • Retail Ambassador

    4 weeks ago

    Victoria, British Columbia, Canada Brand Momentum Full time

    Key Responsibilities:Deliver exceptional customer experiences through personalized serviceAssess customer needs and provide tailored product recommendationsAct as a brand ambassador, promoting our products and valuesDrive sales through effective cross-selling and upselling techniquesEnsure high levels of customer satisfaction through proactive issue...

  • Community Ambassador

    2 weeks ago

    Victoria, British Columbia, Canada Sunrise Senior Living Full time

    About the RoleThe Community Ambassador will be responsible for providing exceptional hospitality to our residents and guests. This includes greeting visitors, managing calls, and communicating messages effectively. The ideal candidate will have excellent customer service skills, a positive attitude, and the ability to work well in a team...

  • Retail Sales Ambassador

    3 days ago

    Victoria, British Columbia, Canada Brand Momentum Full time

    Key ResponsibilitiesDeliver exceptional customer service to drive sales and build brand loyaltyAssess customer needs and provide personalized product recommendationsMaintain a high level of product knowledge to effectively communicate features and benefitsContribute to a positive store environment by adhering to visual merchandising standards and inventory...