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Customer Experience Ambassador

1 month ago

Victoria, British Columbia, Canada Guardteck Full time
### Job Title: Guest Services Representative

#### Job Summary

We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at the Bay Centre in Victoria, BC. As a Guest Services Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, promoting the Bay Centre experience, and ensuring that every interaction is carried out in a professional, courteous, and efficient manner.

#### Key Responsibilities

* Maintain a thorough knowledge of the shopping center's services, amenities, facilities, stores, locations, promotional activities, and comfort tools
* Proactively seek opportunities to create memorable customer interactions, assist customers, and provide excellent service at the Guest Services location(s)
* Sell the Bay Centre by actively promoting retailer product or service offerings
* Interact with shoppers and retailers in a courteous and efficient manner
* Sell shopping center gift cards, balance sales to transactions, and assist guests and retailers with gift card transactions
* Project a positive attitude over the telephone, in person, and online through text-to-chat service
* Develop and maintain strong relationships with retailers and educate them about the center's services
* Assist guests by providing directions, information, answering questions, and performing other center-specific services
* Maintain store knowledge about merchandise, price points, sales, or special events to offer gift or store suggestions based on the shopper's needs
* Conduct all service functions of the Customer Relations/Guest Services location
* Assist the marketing team with the execution of promotions, sales incentives, seasonal campaigns, and on-site activations relating to Guest Services
* Be aware of the center's Crisis Management Manual and maintain a clear understanding of Guest Services' role and areas of responsibility as outlined in the plan

#### Requirements

* Previous customer service experience (concierge, tourism, or street team experience is preferred)
* Sales experience (transaction management and cash management)
* Positive attitude and a strong desire to provide excellent customer service
* Ability to effectively communicate with shoppers, retailers, center management, service providers, and all shopping centre personnel
* Ability to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism
* Ability to work independently
* Strong written and oral communication skills, multilingual skills a plus
* Conflict resolution/management skills
* Friendly, approachable, proactive, and solution-focused
* Computer skills (Word, Excel, Chrome)
* Flexible availability
* High school education

#### What We Offer

* Competitive compensation package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

#### How to Apply

If you are a motivated and customer-focused individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.