Customer Service Manager
3 weeks ago
**Job Overview**
**Responsibilities**
- Lead and manage the Cash, Customer Service and E-commerce teams to ensure high-quality service delivery.
- Develop and implement customer service policies and procedures to enhance operational efficiency.
- Monitor team performance metrics and provide coaching to improve individual and team outcomes.
- Handle escalated customer inquiries and complaints, ensuring timely resolution.
- Conduct regular training sessions for staff on best practices in customer service.
- Recruit (in concert with HR), onboard, and supervise new team members, fostering a culture of continuous improvement.
- Analyze customer feedback to identify trends and areas for improvement in service delivery.
- Manage scheduling and time management of the customer service team to ensure adequate coverage while maximizing productivity.
**Experience**
- Proven experience in a customer service management role or similar position.
- Strong administrative skills with the ability to manage multiple tasks efficiently.
- Demonstrated sales experience is a plus, with an understanding of market dynamics.
- Excellent communication skills, both verbal and written, with the ability to negotiate effectively.
- Leadership experience with a focus on supervising teams and driving performance.
- Strong time management skills, capable of prioritizing tasks in a fast-paced environment.
Join our team as a Customer Service Manager where you can make a significant impact on our customers' experiences while leading a dedicated team
**Job Types**: Full-time, Permanent
Pay: $43,700.00-$52,000.00 per year
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Store discount
Schedule:
- Monday to Friday
- Weekends as needed
**Experience**:
- Supervising experience: 1 year (required)
Work Location: In person
Application deadline: 2024-11-15
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