Customer Service Manager

3 weeks ago


Owen Sound, Canada Canadian Tire Owen Sound Full time

**Job Overview**

**Responsibilities**
- Lead and manage the Cash, Customer Service and E-commerce teams to ensure high-quality service delivery.
- Develop and implement customer service policies and procedures to enhance operational efficiency.
- Monitor team performance metrics and provide coaching to improve individual and team outcomes.
- Handle escalated customer inquiries and complaints, ensuring timely resolution.
- Conduct regular training sessions for staff on best practices in customer service.
- Recruit (in concert with HR), onboard, and supervise new team members, fostering a culture of continuous improvement.
- Analyze customer feedback to identify trends and areas for improvement in service delivery.
- Manage scheduling and time management of the customer service team to ensure adequate coverage while maximizing productivity.

**Experience**
- Proven experience in a customer service management role or similar position.
- Strong administrative skills with the ability to manage multiple tasks efficiently.
- Demonstrated sales experience is a plus, with an understanding of market dynamics.
- Excellent communication skills, both verbal and written, with the ability to negotiate effectively.
- Leadership experience with a focus on supervising teams and driving performance.
- Strong time management skills, capable of prioritizing tasks in a fast-paced environment.

Join our team as a Customer Service Manager where you can make a significant impact on our customers' experiences while leading a dedicated team

**Job Types**: Full-time, Permanent

Pay: $43,700.00-$52,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Store discount

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Supervising experience: 1 year (required)

Work Location: In person

Application deadline: 2024-11-15



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