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Security Analyst

2 months ago

Montreal, Quebec, Canada Rogers Communications Full time
Law Enforcement Support Analyst

We are seeking a highly skilled and detail-oriented individual to join our Corporate team as a Law Enforcement Support Analyst. In this role, you will be responsible for providing critical support to Canadian law enforcement agencies in exigent circumstances.

Key Responsibilities:

  • Respond to law enforcement agency phone inquiries requesting assistance due to emergency circumstances.
  • Live answer all calls to determine the nature of the law enforcement inquiry and what is required from Rogers to assist law enforcement.
  • Support 911 Public Safety Answering Points (PSAPs) across Canada by facilitating access to customer information under exigent circumstances.
  • Respond to all inquiries from law enforcement agencies pursuant to their criminal investigations as per departmental procedures.
  • Analyze records and prepare reports containing data stored within business systems in response to court orders.
  • Manage special projects as assigned.

Requirements:

  • Ability to work various shifts, including midnight-8am, 4pm-midnight, and 8am-4pm.
  • Must be able to obtain and maintain a federal government security clearance.
  • Excellent communications and customer service skills.
  • Strict attention to detail.
  • Must have been living in Canada for 10 years.
  • Professionalism and ability to maintain confidentiality of information.
  • Previous experience in a call centre and/or customer service role is an asset.
  • Knowledge of Rogers technologies is an asset.

What We Offer:

  • A dynamic and entrepreneurial work environment.
  • Opportunities for growth and development.
  • A competitive salary and benefits package.

Posting Details:

  • Posting Type: Internal and External Candidates Considered.
  • Hiring Manager: James Ansell.
  • Recruiter: Monica Bialas.
  • Salary Grade: 4.
  • Schedule: Full-time.
  • Shift: Night.
  • Length of Contract: 12 Months.
  • Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC.
  • Travel Requirements: None.
  • Bargaining Unit/Union: NON.
  • Posting Category/Function: Finance & Accounting & Corporate Security.
  • Referral Bonus Amount: $0.00.