Hotel Receptionist

3 days ago


Osoyoos, British Columbia, Canada Sahara Courtyard Inn Ltd. Full time
Welcome to Sahara Courtyard Inn Ltd. We are seeking a skilled and detail-oriented Front Desk Hotel Clerk to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our guests. Your duties will include investigating complaints and claims, registering arriving guests, and assigning rooms. You will also be responsible for resolving complaints and claims, processing group arrivals and departures, and providing information on hotel facilities and services. Additionally, you will process guests' departures, calculate charges, and receive payments. You will maintain an inventory of vacancies, reservations, and room assignments, and answer telephone calls and relay messages. If you are a team player with excellent communication skills and a client-focused approach, we encourage you to apply for this exciting opportunity. **Key Responsibilities:**
  • Investigate complaints and claims
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges and receive payments
  • Maintain an inventory of vacancies, reservations and room assignments
  • Answer telephone and relay telephone calls and messages
**Personal Qualities:**
  • Client focus
  • Flexibility
  • Organized
  • Reliability
  • Team player
**Work Environment:**
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week

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