Massage Therapy Sales and Service Associate

6 days ago


NiagaraontheLake, Ontario, Canada Massage Envy Franchising, LLC Full time

Massage Envy Franchising, LLC is a dynamic and growing company that is passionate about promoting the value of Total Body Care. As a Spa Front Desk Sales Associate, you will play a vital role in helping our clients feel their best and achieving our mission of delivering exceptional customer experiences.

Key Responsibilities

Your primary responsibilities will include:

  • Providing exceptional customer service and ensuring that every guest feels valued and understood
  • Promoting the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Scheduling services, answering phone calls, responding to emails, maintaining cleanliness, and addressing questions to support clinic flow
  • Helping grow and retain a client base both in-person and through phone/email outreach
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Previous retail or sales experience (preferred)
  • Critical thinking skills and ability to multitask
  • Excellent math and computer skills
  • Great people skills and ability to establish positive relationships with guests
  • Supporter of total body care with general knowledge of massage and skin care services
What You Can Expect

As a member of our team, you can expect:

  • A competitive commission structure and benefits package, including medical insurance, vision and dental insurance, and Aflac options
  • Paid time off, an employee referral bonus program, and a flexible schedule for a better work-life balance
  • In-depth product and service training, a free massage or skincare service each month, and 20-30% off all products
  • A supportive and collaborative work environment, where you can grow and develop your skills


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