Digital Community Engagement Manager

1 week ago

Toronto, Ontario, Canada Publicis Groupe Full time

Job Description

We're seeking a highly skilled Digital Community Engagement Manager to join our team at Publicis Groupe. As a key member of our social media workflow, you'll be responsible for identifying proactive and reactive engagement opportunities in real-time.

This role requires flexible hours, including off-hours and weekend work, and offers ample opportunity to see your work come to life every day.

Duties and Responsibilities:

  • Lead day-to-day community management, responding to comments, DMs, and looking for proactive engagement opportunities in partnership with client teams.
  • BUILD STRONG RELATIONSHIPS WITH COMMUNITY MEMBERS AND IDENTIFY OPPORTUNITIES FOR SURPRISE & DELIGHTS
  • Collaborate with content creators and strategists to inform new briefs and serve as the voice of the community.
  • Assist the team in creating and approving social, video, and display assets, ad-copy, creative calendars, and other media assets.
  • Manage and source relevant industry and brand influencers.
  • SUPPORT YEARLY DIGITAL, SOCIAL, AND INFLUENCER PLANNING INITIATIVES
  • Gather, report, and analyze social media metrics and results, providing insights from the industry and overall marketing campaigns.
  • Work closely with the internal creative team to develop social media initiatives and promotions.
  • Perform social listening and research across digital channels, utilizing data and experience with social listening tools.
  • Communicate effectively with clients, internal teams, and partners.
  • Complete ad-hoc tasks and other duties as assigned.
  • Mentor junior community managers as needed.
  • Take feedback in stride – we win together and lose together.

Qualifications:

  • Minimum 3 years' experience in a social media/digital marketing role.
  • Experience working with key digital platforms, including Meta, TikTok, YouTube, Pinterest, Snapchat, Twitter, etc.
  • Fluent in English, both written and spoken; French written and spoken an asset.
  • Understanding of social analytics and ability to convert numbers into actionable insights.
  • Strong writing background with an ability to communicate thoughts clearly and simply.
  • Track record in a client-facing role, presenting to and collaborating with an ability to think on the fly and pivot ideas in real-time.

Compensation:

The estimated salary for this role is $80,000 - $110,000 per year, based on the title, job description, and location.

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