Customer Service Representative

1 week ago

Rankin Inlet, Canada Calm Air Full time
Customer Service Agent Role

Calm Air International is seeking a highly motivated and organized individual to provide exceptional front-line passenger support and assistance at our airports.

Key Responsibilities:

  • Provide curbside to curbside service to the travelling public as per Canadian Transportation Agency regulations
  • Making and changing flight reservations in the computerized reservation system
  • Checking in passengers and their baggage
  • Calculate and charge any additional fees if applicable
  • Issuing boarding passes, itineraries, and seating assignments as necessary
  • Assist pre-boarding passengers to ensure safe movement to and from the aircraft
  • Provide information on fares, flight schedules and routes in person or over the telephone
  • Facilitate the safe movement of passengers between aircraft and terminal buildings

Requirements:

  • High school diploma or general education degree (GED) an asset
  • Ability to learn a computerized reservation system
  • Basic Computer skills (word, excel, office)
  • Knowledge of an airline's operations an asset
  • Must have exceptional customer service skills
  • Must be able to work independently or in a team setting
  • Ability to work efficiently and accurately under pressure
  • Must have own transportation to and from work
  • Must be able to obtain and maintain an Enhanced Security Clearance qualification
  • Must be able to attend and complete initial Ground School Training

Benefits:

  • Registered Pension Plan starting at 5% matched after one year of employment
  • Comprehensive Group Benefit Plan available upon hire with the exception of dental coverage which has a three month wait period
  • Northern Living Allowance
  • Entitled to three weeks vacation after one year
  • Airline travel and freight privileges
  • Corporate and family events

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