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ICT Operations Proactive Engineer

2 months ago

Old Toronto, Ontario, Canada Paramount Commerce Full time
About Paramount Commerce

We are a leading fintech company focused on simplifying payments in Canada. Our commitment is to provide the highest standards of security and risk management that support seamless payments and rich data.

Job Summary

We are seeking a skilled IT Operations Engineer to join our team. As an IT Operations Engineer at Paramount Commerce, you will play a crucial role in the organization's success by tackling a variety of issues and projects.

Key Responsibilities
  • Onboarding and Support: Onboard new hires, including creating accounts, shipping out hardware, and ensuring they are operational on their first day. Provide end-user support for macOS and Windows users.
  • Hardware Support: Support physical assets such as servers, printers, switches, etc.
  • User Account Management: Manage user accounts in our corporate tools.
  • Endpoint Configuration and Management: Configure and manage endpoints via MDM (Kandji, WS1) and EDR (Crowdstrike).
  • Cloud Resource Management: Manage and maintain cloud resources in AWS and/or Azure.
  • Network Infrastructure Management: Manage and maintain network infrastructure (on-prem and cloud).
  • IT Project Support: Work on the IT component of projects across the organization.
  • Internal IT Projects: Work on internal IT projects to optimize and automate repetitive tasks.
Requirements
  • Technical Skills: Good working knowledge of Google Workspace administration, Microsoft Entra ID (AAD) administration, cloud computing (Azure, AWS), Okta SSO configuration/integration and user management, user lifecycle management using a source of truth, security concepts, scripting and automation, network equipment, and TCP/IP networking.
  • Communication Skills: Strong communication skills (written and verbal).
  • Physical Demands: Ability to transport moderately heavy objects (50 lbs), such as computers, network gear, servers from time to time. Accommodations are available on request for candidates taking part in all aspects of the selection process.