Sales Team Lead

2 weeks ago

Calgary, Alberta, Canada Calgary Co-op Full time
Job Title: Sales Supervisor

This is an exciting opportunity to join our team at Calgary Co-op, a leading retail co-operative in North America. As a Sales Supervisor, you will play a key role in maintaining customer service standards, ensuring a safe and efficient operation, and upholding confidentiality of sensitive matters.

Key Responsibilities:
  • Provide exceptional customer service and maintain positive customer relations through effective handling of customer merchandise, questions, comments, requests, and complaints.
  • Work collaboratively in a diverse team environment, providing leadership and direction to Ostomy Associates, Sales Associates, and Surgical Fitters.
  • Assist the manager in the operation of the centre, adhering to company policies, procedures, and standards.
  • Provide ongoing feedback to the manager regarding recommendations for continued improvement of the centre.
  • Establish and maintain strong relationships with approved professionals, business organizations, and internal/external company representatives.
  • Assist in the administration of sales, inventory control, purchasing, price integrity, invoices, credits, claims, and administrative areas.
  • Be a liaison and public relations representative for the company within the communities served.
  • Responsible for ordering merchandise and supplies, assisting in organizing and conducting inventory.
  • Adhere to all government and professional standards and regulations applicable to the Home Health Care Industry.
  • Provide administrative support to the manager, upholding confidentiality in areas such as performance management, coaching, and written work records.
Requirements:
  • Grade 12 or an acceptable combination of education and experience.
  • Two years Ostomy/Fitting/Sales experience.
About Calgary Co-op:

Calgary Co-op is a member-owned retail co-operative with locations in Calgary, Airdrie, Cochrane, High River, Okotoks, and Strathmore. We are committed to delivering an exceptional customer experience through inspired team members. We are proud recipients of the Canadian Grocer's 2024 Impact Awards for our commitment to sustainability and supporting employees.

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