Atlassian Platform Engineer

2 weeks ago

FlorencevilleBristol, New Brunswick, Canada mccainfood Full time

Job Title: Atlassian Platform Engineer

Job Summary:

We are seeking an experienced Atlassian Platform Engineer to join our team at McCain Foods. As a key member of our Global Technology department, you will be responsible for managing, maintaining, and optimizing our Atlassian platform. This includes working closely with stakeholders to gather requirements, build Jira instances from scratch, and integrate Jira with ServiceNow and other enterprise systems.

Key Responsibilities:

  • Platform Management: Manage the overall health, performance, and reliability of the Atlassian platform, including user management, permission schemes, project configurations, and workflow customizations.
  • Jira Instance Development: Build and configure Jira instances from the ground up, ensuring they align with organizational needs and best practices.
  • Integration with ServiceNow: Develop and maintain integrations between Atlassian and ServiceNow, ensuring seamless data flow and process alignment between the two platforms.
  • Integration with Azure DevOps: Develop and maintain integrations between Atlassian and Azure DevOps, ensuring seamless data flow and process alignment between the two platforms.
  • Requirement Gathering: Collaborate with various departments to understand their needs and translate these into technical requirements for Jira configurations and integrations.
  • Best Practices Implementation: Apply ITIL, Agile, DevOps, Lean Management, SAFe, and KCS best practices to optimize Jira administration and ensure alignment with organizational goals.
  • Enterprise Reporting: Establish consistent reporting across projects to facilitate the roll-up of data across groups, divisions, and departments on dashboards, reports, roadmaps, and other reporting tools.
  • Jira Expertise: Serve as the go-to person for all Jira-related needs, including setting up new projects, establishing best practices, and modifying workflows, schemes, and automations to enhance team efficiency.
  • Customization and Scripting: Develop custom Jira plugins, scripts, and workflows using Jira Scripting (Groovy), ScriptRunner, and other tools to automate processes and improve functionality.
  • User Training and Support: Provide training and ongoing support to Atlassian users and project managers across the organization, helping them leverage the platform to its fullest potential.
  • Plugin Management: Identify and implement plugins that meet specific organizational needs, ensuring that the Jira environment is optimized for the tasks at hand.
  • Solution Implementation: Continuously seek out and implement new solutions to address challenges within Atlassian, acting as a problem solver for the platform.
  • Documentation: Create and maintain comprehensive documentation for Jira configurations, integrations, and customizations to ensure clear knowledge transfer and system sustainability.
  • Continuous Improvement: Identify and implement opportunities for process improvements within Jira, focusing on enhancing performance, usability, and system integration.
  • Security and Compliance: Ensure that the Jira environment adheres to all relevant security standards and compliance requirements, particularly in relation to data protection and access controls.
  • Troubleshooting: Diagnose and resolve issues within the Atlassian platform, working with internal teams and external vendors as necessary to minimize downtime and disruptions.

Measures of Success:

  • Successful implementation and configuration of new Jira instances, including seamless integration with ServiceNow.
  • High user satisfaction with Jira performance and functionality, evidenced by reduced incident reports and positive feedback.
  • Consistency in reporting across projects, leading to more effective data aggregation and analysis.
  • Compliance with ITIL processes, demonstrated through consistent and effective change, incident, and problem management.
  • Compliance with Agile, DevOps, Lean Management, SAFe, and KCS best practices, demonstrated through consistent and effective management of the Atlassian platform.
  • Improved efficiency and automation of workflows within Jira, reducing manual processes and increasing productivity.
  • Effective knowledge sharing and training, resulting in empowered users who can effectively utilize Jira for their needs.

Key Qualifications & Experiences:

  • Experience: 5+ years of experience in Atlassian administration, with a strong background in building and configuring Jira, Confluence, and Guard from scratch.
  • ServiceNow Experience: Proven experience integrating Atlassian with ServiceNow, including working with REST APIs and ensuring data consistency between platforms.
  • Azure DevOps Experience: Proven experience integrating Atlassian with Azure DevOps, including working with REST APIs and ensuring data consistency between platforms.
  • Best Practices Knowledge: In-depth understanding of ITIL, Agile, DevOps, Lean Management, SAFe, and KCS, and their application in Jira administration and IT service management.
  • Technical Skills: Proficiency in scripting languages such as Groovy and JavaScript, with experience using Jira add-ons like ScriptRunner.
  • Problem-Solving: Strong analytical skills with the ability to troubleshoot complex issues within the Atlassian platform and related integrations.
  • Communication: Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
  • Certifications Preferred:
    • ITIL v4 Foundation.
    • Atlassian Certified Jira Administrator.
    • Agile, SAFe, or DevOps certifications are a plus.
  • Education: Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent work experience).

Other Information:

  • Key internal relationships: ServiceNow Team, PMO, Deployment Services, IT Service Managers, IT Architects, Network Services, IT Security, IT Applications, HR, and Business Users.
  • Key external relationships: External vendors, partners, and service providers.
  • Travel: As required.
  • Work Environment: Primarily a standard office environment, with potential for hybrid work arrangements.

The above information indicates the general nature and level of work employees perform within this classification. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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