Jira Agile Platform Engineer

3 weeks ago

FlorencevilleBristol, New Brunswick, Canada mccainfood Full time
Job Title: Jira Agile Platform Engineer

McCain Foods is seeking a highly skilled Jira Agile Platform Engineer to join our Global Technology team. As a key member of our ServiceNow Platform team, you will be responsible for managing, maintaining, and optimizing the Jira platform.

Key Responsibilities:
  • Manage the overall health, performance, and reliability of the Jira platform.
  • Build and configure Jira instances from scratch, ensuring they align with organizational needs and best practices.
  • Develop and maintain integrations between Jira and ServiceNow, ensuring seamless data flow and process alignment between the two platforms.
  • Collaborate with various departments to understand their needs and translate these into technical requirements for Jira configurations and integrations.
  • Apply ITIL, Agile, DevOps, Lean Management, SAFe, and KCS best practices to optimize Jira administration and ensure alignment with organizational goals.
  • Establish consistent reporting across projects to facilitate the roll-up of data across groups, divisions, and departments on dashboards, reports, roadmaps, and other reporting tools.
  • Serve as the go-to person for all Jira-related needs, including setting up new projects, establishing best practices, and modifying workflows, schemes, and automations to enhance team efficiency.
  • Develop custom Jira plugins, scripts, and workflows using Jira Scripting (Groovy), ScriptRunner, and other tools to automate processes and improve functionality.
  • Provide training and ongoing support to Jira users and project managers across the organization, helping them leverage the platform to its fullest potential.
  • Identify and implement plugins that meet specific organizational needs, ensuring that the Jira environment is optimized for the tasks at hand.
  • Continuously seek out and implement new solutions to address challenges within Jira, acting as a problem solver for the platform.
  • Create and maintain comprehensive documentation for Jira configurations, integrations, and customizations to ensure clear knowledge transfer and system sustainability.
  • Identify and implement opportunities for process improvements within Jira, focusing on enhancing performance, usability, and system integration.
  • Ensure that the Jira environment adheres to all relevant security standards and compliance requirements, particularly in relation to data protection and access controls.
  • Diagnose and resolve issues within the Jira platform, working with internal teams and external vendors as necessary to minimize downtime and disruptions.
Requirements:
  • 5+ years of experience in Jira administration, with a strong background in building and configuring Jira from scratch.
  • Proven experience integrating Jira with ServiceNow, including working with REST APIs and ensuring data consistency between platforms.
  • In-depth understanding of ITIL, Agile, DevOps, Lean Management, SAFe, and KCS, and their application in Jira administration and IT service management.
  • Proficiency in scripting languages such as Groovy and JavaScript, with experience using Jira add-ons like ScriptRunner.
  • Strong analytical skills with the ability to troubleshoot complex issues within the Jira platform and related integrations.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
  • ITIL v4 Foundation certification is a plus.
What We Offer:
  • A dynamic and inclusive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a global company that values diversity and inclusion.
How to Apply:

If you are a motivated and experienced Jira Agile Platform Engineer looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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