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Customer Service Supervisor

2 months ago

Vancouver, British Columbia, Canada 5 SHR RESTORATIONS INC. Full time
About the Role

We are seeking a highly skilled Customer Service Supervisor to join our team at 5 SHR RESTORATIONS INC. as a Team Lead. This is a key leadership position that requires strong communication and problem-solving skills.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and lead a team of customer service representatives to ensure excellent customer service delivery.
    • Provide guidance and support to team members to help them resolve customer complaints and issues.
  • Reporting and Analysis
    • Prepare and submit regular reports on customer service metrics, including customer satisfaction ratings and issue resolution rates.
    • Analyze customer feedback and data to identify trends and areas for improvement.
  • Training and Development
    • Develop and implement training programs to enhance customer service skills and knowledge.
    • Provide coaching and feedback to team members to help them improve their performance.
  • Process Improvement
    • Identify opportunities to improve customer service processes and procedures.
    • Develop and implement process improvements to enhance customer satisfaction and reduce issue resolution times.
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Experience
    • 2 years to less than 3 years
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 40 hours per week