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Customer Success Manager
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Montreal, Quebec, Canada CAE Full timeRole and ResponsibilitiesCAE is seeking a highly skilled Customer Success Manager - Air Traffic Services to join our team. In this role, you will be responsible for delivering exceptional customer experiences and ensuring the successful implementation of our air traffic services training programs.Key Responsibilities:Schedule training events and coordinate...
Air Traffic Services Instructor
2 months ago
CAE is seeking an experienced Air Traffic Services Instructor to join our team in Montreal. As a key member of our air traffic services division, you will be responsible for delivering initial training for Flight Service Specialists and Air Traffic Controllers using NAV CANADA's training curriculum and courseware.
Key Responsibilities:- Deliver classroom and simulator-based instruction of generic initial Air Traffic Services (ATS) training programs in accordance with regulatory and customer requirements.
- Conduct simulator sessions in accordance with customers' Standard Operating Procedures (SOPs).
- Act as invigilator for theoretical examinations, simulator examinations, and progress checks.
- Complete client training records accurately and comprehensively to ensure client understanding and a seamless handover to other instructors.
- Recommend remedial training for clients who are not meeting required training progress.
- Record simulator usage and discrepancies using appropriate procedures.
- Participate in update or refresher training on ATS or instructional principles as required.
- Act as subject matter expert in the continuous improvement of curricula, courseware, and training processes.
- Successfully complete relevant minimum qualification and experience requirements approved by Transport Canada to act as an Air Traffic Service Instructor prior to delivering ATS content.
- Working knowledge of ICAO or Transport Canada Air Traffic Control regulations.
- Minimum of 3 years experience in an Air Traffic Services operational position.
- Passion for training and fostering talent.
- Excellent interpersonal and communication skills.
- Ability to maintain strong customer orientation under adverse circumstances.
- Strong focus on quality with a continuous drive towards process improvement & customer satisfaction.
- Ability to concentrate and work in a fast-paced environment.
- Readily accept changes and adjust accordingly.
- Fluent in English and/or French (instructors will be teaching in English and/or French depending on language proficiency).
- Very little travel – you'll be YUL based.
- State-of-the-art tools.
- Multidisciplinary and multicultural teams.
- Positive work atmosphere.
- Collaborative work environment.
- Dynamic and innovative environment.