Air Traffic Services Training Coordinator
4 weeks ago
Role and Responsibilities
CAE is seeking a highly skilled Customer Success Manager - Air Traffic Services to join our team. In this role, you will be responsible for scheduling training events, improving the student experience, and working directly with the customer to coordinate and report out on the overall program.
Key Responsibilities:
- Long-term training forecasting and day-to-day scheduling of students, instructors, and resources.
- Tracking and reporting on operational, financial, and customer KPIs.
- Acting as the primary contact for the customer, managing daily sales requests and change orders.
- Acting as the primary contact for students, including issuing student surveys, communicating schedule changes, and responding to non-training questions.
- Be the client advocate within CAE and conduct or facilitate meetings within the organization to better describe, explain client expectations or needs.
- Ensure that client issues are dealt with in an efficient manner, keeping both internal and external stakeholders informed around incidents, and supporting troubleshooting efforts as required.
- Coordinating a seamless customer journey, including issuing welcome packages, registering students, and supporting arrival/check-in of students on their first day of class.
- Identifying and leading improvement activities to enhance the customer journey.
- Facilitating or constructing new processes to support client needs.
- Proactively advising the Training Managers and Center Leader of operational challenges and suggesting solutions.
Qualifications:
- A minimum of 3 years of experience in project management, operations, or coordinator-type roles.
- A minimum of 3 years of experience interfacing directly with clients and with key stakeholders at major customer accounts.
- Excellent interpersonal and communication skills.
- Ability to maintain strong customer orientation under adverse circumstances.
- Strong focus on quality with a continuous drive towards process improvement and customer satisfaction.
- Readily accept changes and adjust accordingly.
- Strong analytical skills and problem-solving ability.
- Showcase a high level of independent initiative and can work well in a team environment.
- Demonstrate intellectual curiosity – expand knowledge base.
- Plan and carry out responsibilities with minimal direction.
- Self-motivated and goal-oriented.
- Excellent written and verbal communication skills.
CAE offers:
- An environment where your initiatives will be recognized and valued.
- The opportunity to work on a variety of projects on a multidisciplinary team.
- The possibility to work from home occasionally.
- Flexible schedules.
- Attractive employee benefits.
-
Air Traffic Services Training Coordinator
2 weeks ago
Montreal, Quebec, Canada CAE Full timeCustomer Success Manager - Air Traffic Services Role and ResponsibilitiesThe Customer Success Manager - Air Traffic Services will be responsible for coordinating training events, enhancing the student experience, and working directly with the customer to manage and report on the overall program.Key Responsibilities include:Long-term training forecasting and...
-
Air Traffic Services Training Coordinator
1 week ago
Montreal, Quebec, Canada CAE Full timeRole and Responsibilities:We are seeking a highly skilled Customer Success Manager - Air Traffic Services to join our team at CAE.The ideal candidate will have a strong background in customer success, project management, or operations, with experience interfacing directly with clients and key stakeholders at major customer accounts.Responsibilities:Long-term...
-
Air Traffic Services Instructor
3 weeks ago
Montreal, Quebec, Canada CAE Full timeRole and ResponsibilitiesCAE is seeking an experienced Air Traffic Services Instructor to join our team in Montreal. As a key member of our air traffic services division, you will be responsible for delivering initial training for Flight Service Specialists and Air Traffic Controllers using NAV CANADA's training curriculum and courseware.Key...
-
Air Traffic Services Training Specialist
6 days ago
Montreal, Quebec, Canada CAE Full timeCAE is a leading provider of aviation training solutions, and we're seeking an experienced Air Traffic Services Training Specialist to join our team. As a key member of our customer success team, you'll be responsible for delivering exceptional training experiences to our clients.About the Role:Schedule and coordinate training events with our clients to...
-
Air Traffic Services Training Coordinator
4 weeks ago
Montreal, Quebec, Canada CAE Full timeRole and ResponsibilitiesCAE is seeking a highly skilled Customer Success Manager - Air Traffic Services to join our team. In this role, you will be responsible for scheduling training events, improving the student experience, and working directly with the customer to coordinate and report out on the overall program.Key Responsibilities:Long-term training...
-
Air Traffic Services Training Coordinator
4 weeks ago
Montreal, Quebec, Canada CAE Full timeRole and ResponsibilitiesCAE is seeking a highly skilled Customer Success Manager - Air Traffic Services to join our team. This individual will be responsible for scheduling training events, improving the student experience, and working directly with the customer to coordinate and report out on the overall program.Key Responsibilities:Long-term training...
-
Air Traffic Services Instructor
4 weeks ago
Montreal, Quebec, Canada CAE Full timeRole and ResponsibilitiesCAE is seeking an experienced Air Traffic Services Instructor to train the next generation of air traffic controllers. As part of a unique partnership with NAV CANADA, the instructor will deliver initial training for Flight Service Specialists and Air Traffic Controllers using NAV CANADA's training curriculum and courseware.Key...
-
Air Traffic Services Trainer
1 week ago
Montreal, Quebec, Canada CAE Full timeRole and Responsibilities:Cae is seeking an experienced air traffic services instructor to train the next generation of flight service specialists and air traffic controllers. The instructor will be responsible for delivering classroom and simulator-based instruction, adhering to regulatory and customer requirements.Responsibilities:Deliver classroom...
-
Air Traffic Services Trainer
2 days ago
Montreal, Quebec, Canada CAE Full timeCAE is seeking experienced Air Traffic Services Instructors to join its team in Montreal, Canada. This role offers a unique opportunity to contribute to the development of highly proficient air traffic controllers and specialists.About the RoleThe ideal candidate will possess a strong background in air traffic services operations and have experience as an...
-
Air Traffic Services Training Manager
4 days ago
Montreal, Quebec, Canada CAE Full time**About CAE**: CAE is a world-leading provider of aviation training and simulation solutions. We deliver innovative training solutions to the civil aviation market, the military, and helicopter operators.We are currently seeking a highly motivated and experienced Air Traffic Services Training Manager to join our team in Montreal.The estimated salary for this...
-
Air Traffic Safety Coordinator
4 weeks ago
Montreal, Quebec, Canada ACASS CANADA LTD Full timeAs an Air Traffic Safety Coordinator at ACASS CANADA LTD, you will play a crucial role in ensuring the safety of pilots and passengers. Your primary responsibility will be to provide essential information to pilots, which will enable them to make informed decisions during flight. This includes relaying critical information to pilots in real-time, alerting...
-
Montreal, Quebec, Canada CAE Full timeAre you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a knack for scheduling, coordination, and communication?About the RoleWe are seeking an experienced Customer Success Manager to join our Air Traffic Services team at CAE. As a key member of our team, you will be responsible for ensuring a seamless...
-
Air Traffic Control Team Lead
4 weeks ago
Montreal, Quebec, Canada NAV CANADA Full timeJob Summary:The Unit Manager is accountable for the safety, service, budget, specialty personnel, and stakeholder relations at the delegated specialties. They provide leadership to a team of Air Traffic Controllers and Team Supervisors, acting as change agents with the implementation of new technology, procedures, or programs.Key Responsibilities:Ensure the...
-
Air Traffic Operations Supervisor
2 days ago
Montreal, Quebec, Canada Menzies Aviation Full timeAt Menzies Aviation, we're seeking a dedicated Air Traffic Operations Supervisor to join our team.Company OverviewMenzies Aviation is a world-leading air services provider that delivers exceptional service to its customers. Our commitment to safety, quality, and innovation has earned us a reputation as a trusted partner in the aviation industry.Job...
-
Air Traffic Safety Specialist
4 weeks ago
Montreal, Quebec, Canada ACASS CANADA LTD Full timeJob Summary: We are seeking a highly skilled Air Traffic Safety Specialist to join our team at ACASS CANADA LTD. As a key member of our flight operations team, you will play a critical role in ensuring the safety of our pilots and passengers.Key Responsibilities:Provide pilots with essential information for aviation safetyRelay critical information to pilots...
-
Air Traffic Operations Specialist
4 weeks ago
Montreal, Quebec, Canada ACASS CANADA LTD Full timeAs an Air Traffic Operations Specialist at ACASS CANADA LTD, you will play a critical role in ensuring the safety of pilots and passengers. Your primary responsibility will be to provide essential information to pilots in real-time, ensuring they have the necessary data to navigate safely. You will also be responsible for briefing flight crews before takeoff...
-
Electronics Technologist
7 days ago
Montreal, Quebec, Canada Nav Canada Full timeAbout the RoleWe are seeking an Electronics Technologist to join our team in providing electronic maintenance services on complex systems and equipment essential to the provision of a safe and reliable Air Navigation System (ANS).Job OverviewAs an Electronics Technologist, you will be part of a team that supports and maintains critical systems required to...
-
Pension Expert for Air Canada
3 weeks ago
Montreal, Quebec, Canada Air Canada Full timeAre you a detail-oriented individual with a passion for finance and administration? We're seeking a highly skilled Pension Expert to join our team at Air Canada in downtown Montreal. As a key member of our Pension Department, you'll play a vital role in ensuring the smooth operation of our pension plans and providing excellent service to our...
-
Air Inuit Corporate Operations Specialist
4 weeks ago
Montreal, Quebec, Canada Air Inuit Full timeAir Inuit Corporate ProfileAir Inuit has been providing essential air transport services to Nunavik and beyond for over 45 years. As a collectively owned airline by the Inuit of Nunavik, through Makivik Corporation, we operate 24 hours a day, 365 days a year.Our MissionWe strive to provide safe, reliable, and efficient air transport services to our...
-
Aeronautical Apprentice Role at Air Inuit
2 days ago
Montreal, Quebec, Canada Air Inuit Full timeCompany OverviewAir Inuit's Hydro-Québec division delivers vital scheduled and emergency air transport services across Québec, operating 365 days a year. We value safety, innovation, excellence, professional growth, and customer satisfaction.