Retail Store Operations Manager

4 weeks ago

Elliot Lake, Canada Goodwill of Central and Northern Arizona Full time
Drive Retail Business Operations at Goodwill of Central and Northern Arizona

As a key leader, you will be responsible for driving retail business operations at a Goodwill of Central and Northern Arizona store location to help fund the Goodwill mission of ending unemployment.

Key Responsibilities:

  • Develop and execute a retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
  • Coordinate with the Retail District Manager to develop and implement strategic plans to drive donations.
  • Monitor product levels daily to achieve bottom line sales budget against targets.
  • Manage payroll costs and operating costs to budget.
  • Ensure Team Members deliver excellent customer service to donors and customers.
  • Ensure store locations are clean, well-kept, and reflect the Goodwill brand.
  • Partner with community businesses and organizations to promote the Goodwill mission.
  • Regularly attend in-person meetings and events.
  • Represent Goodwill as a community ambassador.
  • Transfer to different stores as needed due to business needs.
  • Ensure Team Members are well-trained and fulfill their duties and responsibilities.
  • Ensure Donation Attendants demonstrate excellent customer service in receiving donations.
  • Ensure the Production Team processes, prices, and displays product per company standards.
  • Partner with other store locations to allocate donations, Team Members, and leadership to maximize area performance.
  • Ensure Team Members operate per company standards and procedures.
  • Have reliable transportation to perform daily tasks.
  • Partner with support areas to further business goals and ensure compliance with applicable policies and regulations.
  • Build a high-performing team.
  • Responsible for performance management, staffing, compensation, and development of Team Members.
  • Ensure the Assistant Store Manager effectively manages the performance of Retail Store Associates.
  • Drive company culture change efforts and change management processes.
  • Model Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.

Requirements:

  • High School Diploma or equivalent
  • Two years' work experience in Retail Management, preferably thrift
  • One-year customer service experience
  • Proficient in Microsoft Office Suite
  • Valid drivers' license and clean MVR
  • Ability to pass a background check and drug screen
  • Ability to speak and read English proficiently

You will be eligible for a comprehensive Total Rewards package, including:

  • 5 Medical Plans
  • Employer Funded Health Reimbursement Account (HRA)
  • 3 Dental Plans
  • Vision Plan
  • 401K (Immediate participation upon hire)
  • Employer Paid Life Insurance
  • Employee Assistance Program (EAP)
  • Paid Time Off; Sick and Vacation
  • Paid Holidays

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