Retail Store Leadership Position with Snuggle Bugz

1 week ago


Burlington, Ontario, Canada Snuggle Bugz Full time
Snuggle Bugz Assistant Retail Store Manager Job Description

We are seeking a highly motivated and charismatic leader to join our team as an Assistant Retail Store Manager at Snuggle Bugz. As a pivotal leadership role, this position plays a critical part in creating a high level of customer service, floor leadership, development of retail sales advisors, and maintenance of the company's core values.

Job Summary:

The ideal candidate will have a proven track record of leadership experience, excellent communication skills, and a strong understanding of retail KPIs. They will be responsible for supporting the Retail Store Manager in achieving store goals, maintaining visual and operational standards, and leading by example for company processes.

Main Responsibilities:
  • Store Operations:
    • Opening and closing the store, balancing daily transactions, and managing leadership POS functions (overrides, returns, resolution for customer service issues)
    • Ensuring store visual standards are maintained and executing VCOMMs/Resets
  • Scheduling Support:
    • Organizing weekly cash deposits
    • Scheduling support for payroll and other administrative tasks
  • Customer Service:
    • Providing exceptional customer service and resolving customer complaints in a professional manner
  • Leadership Development:
    • Mentoring and developing retail sales advisors to achieve their full potential
Requirements:
  • Minimum 3 years of customer service experience
  • Proven leadership experience with a minimum of 2 years of experience
  • Strong understanding of retail KPIs (sales, ADS, email capture, labor hours, budgets)
  • Excellent communication and interpersonal skills
  • Able to work independently and as part of a team
Benefits:
  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • Flexible schedule
  • On-site parking
  • RRSP match
  • Store discount
  • Vision care
Work Location:

In-person

Salary Range:

$20.25 per hour, approximately $40,800 per year (based on 40 hours per week)



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