Customer Experience Representative

2 weeks ago


Dartmouth, Canada Parkland Corporation Full time

About the Role:

The Customer Experience Representative is a key member of our team at Parkland Corporation, responsible for delivering exceptional customer service and support.

Key Responsibilities:

  • Manage and maintain customer accounts, ensuring accurate and up-to-date information.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Utilize strong communication and interpersonal skills to build rapport with customers and internal stakeholders.
  • Process customer transactions and verifications, ensuring accuracy and attention to detail.
  • Collaborate with internal departments to provide seamless customer service and support.
  • Perform other duties as assigned to ensure the success of our customer service team.

Requirements:

  • Excellent customer service skills, with a focus on building strong relationships.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Proficient in relevant computer applications, including Office 365 and CRM systems.
  • Ability to work in a fast-paced environment, with a focus on meeting service level agreements.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • Ability to work independently and as part of a team, with a focus on collaboration and communication.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive compensation package, including benefits and incentives.
  • The chance to work with a leading organization in the industry, with a focus on customer service and excellence.

How to Apply:

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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