Service Operations Manager

3 weeks ago

Coquitlam, British Columbia, Canada Sunbelt Rentals Full time

Job Summary

Sunbelt Rentals is seeking a highly skilled Service Operations Manager to oversee the overall operation of the service call center/dispatch operations. The ideal candidate will have a strong background in service management, excellent analytical skills, and the ability to lead a team to achieve exceptional customer service levels.

Key Responsibilities

  • Develop and implement service operational procedures, policies, and training programs.
  • Maximize equipment and service truck utilization through proactive maintenance and repair processes.
  • Ensure customer service levels meet district standards.
  • Recruit, hire, train, and manage service technicians.
  • Collaborate with PC locations to achieve desired financial results.
  • Design and deliver service call center training programs.
  • Monitor calls for service quality assurance and handle escalated concerns.

Leadership

  • Coach employees to work together and create a game plan for employees to follow.
  • Set clear and measurable objectives for the team.
  • Direct service technicians in the service performance of equipment.
  • Facilitate high-level training for Shop Foreman/Service Managers.

Operations

  • Work closely with performance standard audits to identify PC weaknesses and address service-related issues.
  • Manage human resource administration, including payroll, scheduling, and paperwork.
  • Manage and direct all aspects of incoming service and preventative maintenance of equipment.
  • Develop and monitor service quotas for volume and efficiencies.
  • Manage parts inventory.
  • Assist the Product Support Group in the service/safety bulletin program.

Business Acumen

  • Utilize service call center reports to set goals, develop strategies, and determine service business influences.
  • Engage in business decision-making at every level.
  • Collaborate with call center, operations manager, and dispatch operations.

Qualifications

  • 3 years of experience in the rental equipment or construction industries.
  • 1 year of equipment shop operations management experience.
  • Extensive knowledge of construction equipment.
  • Good analytical ability to gather and interpret technical information.
  • Exceptional organizational skills.

About Sunbelt Rentals

Sunbelt Rentals is an Equal Opportunity Employer and offers a competitive benefits package, including health, dental, vision, life insurance, wellbeing, and a retirement plan with employer matching contributions.

  • Service Operations Manager

    4 weeks ago

    Coquitlam, British Columbia, Canada Sunbelt Rentals Full time

    Job SummarySunbelt Rentals is seeking a highly skilled and experienced Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for the overall operation of the service call center/dispatch operations.Key ResponsibilitiesDevelop and implement Service Operational procedures, policies, programs, systems, and...

  • Service Operations Manager

    4 weeks ago

    Coquitlam, British Columbia, Canada Sunbelt Rentals Full time

    Job SummarySunbelt Rentals is seeking a highly skilled and experienced Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for the overall operation of the service call center/dispatch operations.Key ResponsibilitiesDevelop and implement Service Operational procedures, policies, programs, systems, and...

  • Service Operations Manager

    2 weeks ago

    Coquitlam, British Columbia, Canada Sunbelt Rentals Full time

    Job SummarySunbelt Rentals is seeking a highly skilled Service Operations Manager to lead our Market Field Service team. As a key member of our operations team, you will be responsible for the overall operation of the service call center/dispatch operations.Key ResponsibilitiesDevelop and implement Service Operational procedures, policies, programs, systems,...

  • Service Operations Manager

    3 weeks ago

    Coquitlam, British Columbia, Canada Sunbelt Rentals Full time

    Job SummarySunbelt Rentals is seeking a highly skilled and experienced Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for the overall operation of the service call center/dispatch operations.Key ResponsibilitiesDevelop and implement Service Operational procedures, policies, programs, systems, and...

  • Service Operations Manager

    3 weeks ago

    Coquitlam, British Columbia, Canada Sunbelt Rentals Full time

    Job SummarySunbelt Rentals is seeking a highly skilled and experienced Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for the overall operation of the service call center/dispatch operations.Key ResponsibilitiesDevelop and implement Service Operational procedures, policies, programs, systems, and...

  • Service Operations Manager

    4 weeks ago

    Coquitlam, British Columbia, Canada Sunbelt Rentals Full time

    Job SummarySunbelt Rentals is seeking a highly skilled and experienced Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for the overall operation of the service call center/dispatch operations.Key ResponsibilitiesDevelop and implement Service Operational procedures, policies, programs, systems, and...

  • Service Operations Manager

    4 weeks ago

    Coquitlam, British Columbia, Canada Sunbelt Rentals Full time

    Job SummarySunbelt Rentals is seeking a highly skilled and experienced Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for the overall operation of the service call center/dispatch operations.Key ResponsibilitiesDevelop and implement Service Operational procedures, policies, programs, systems, and...

  • Service Operations Manager

    6 days ago

    Coquitlam, British Columbia, Canada Sunbelt Rentals Full time

    Job SummarySunbelt Rentals is seeking a highly skilled Service Operations Manager to oversee the overall operation of the service call center/dispatch operations. The ideal candidate will have extensive knowledge of construction equipment and exceptional organizational skills.Key ResponsibilitiesManage the development and implementation of Service...

  • Service Operations Manager

    4 weeks ago

    Coquitlam, British Columbia, Canada Sunbelt Rentals Full time

    Job SummarySunbelt Rentals is seeking a highly skilled and experienced Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for the overall operation of the service call center/dispatch operations.Key ResponsibilitiesDevelop and implement Service Operational procedures, policies, programs, systems, and...

  • Service Operations Manager

    4 weeks ago

    Coquitlam, British Columbia, Canada Sunbelt Rentals Full time

    Job SummarySunbelt Rentals is seeking a highly skilled and experienced Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for the overall operation of the service call center/dispatch operations.Key ResponsibilitiesDevelop and implement Service Operational procedures, policies, programs, systems, and...

  • Market Service Operations Manager

    2 weeks ago

    Coquitlam, British Columbia, Canada Sunbelt Rentals Full time

    Job SummarySunbelt Rentals is seeking a highly skilled and experienced Market Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for the overall operation of the service call center/dispatch operations.Key ResponsibilitiesDevelop and implement Service Operational procedures, policies, programs,...

  • Food Service Operations Manager

    1 month ago

    Coquitlam, British Columbia, Canada NANJEE INVESTMENT CORP. Full time

    Job Title: Food Service Operations ManagerNanjee Investment Corp. is seeking a highly skilled Food Service Operations Manager to join our team.Job Summary:The Food Service Operations Manager will be responsible for determining the type of services to be offered and implementing operational procedures. This includes ensuring health and safety regulations are...

  • Food Service Operations Manager

    3 weeks ago

    Coquitlam, British Columbia, Canada NANJEE INVESTMENT CORP. Full time

    Job Title: Food Service Operations ManagerNanjee Investment Corp. is seeking a highly skilled Food Service Operations Manager to join our team.Job Summary:The Food Service Operations Manager will be responsible for determining the type of services to be offered and implementing operational procedures. This includes ensuring health and safety regulations are...

  • Food Service Operations Manager

    3 weeks ago

    Coquitlam, British Columbia, Canada NANJEE INVESTMENT CORP. Full time

    Job Title: Food Service Operations ManagerNanjee Investment Corp. is seeking a highly skilled Food Service Operations Manager to join our team.Job Summary:The Food Service Operations Manager will be responsible for determining the type of services to be offered and implementing operational procedures. This includes ensuring health and safety regulations are...

  • Food Service Operations Manager

    4 weeks ago

    Coquitlam, British Columbia, Canada Coco Fresh Tea & Juice Full time

    Job SummaryWe are seeking a highly organized and customer-focused Food Services Manager to join our team at CoCo Fresh Tea & Juice. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our food services, including inventory management, customer service, and health and safety regulations.Key...

  • Food Service Operations Manager

    4 weeks ago

    Coquitlam, British Columbia, Canada Coco Fresh Tea & Juice Full time

    Job SummaryWe are seeking a highly organized and customer-focused Food Services Manager to join our team at CoCo Fresh Tea & Juice. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our food services, including inventory management, customer service, and health and safety regulations.Key...

  • Food Service Operations Manager

    4 weeks ago

    Coquitlam, British Columbia, Canada NANJEE INVESTMENT CORP. Full time

    Job Title: Food Service Operations ManagerNanjee Investment Corp. is seeking a highly skilled Food Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our food service facilities.Key Responsibilities:Determine Service Offerings: Develop and implement...

  • Food Service Operations Manager

    4 weeks ago

    Coquitlam, British Columbia, Canada NANJEE INVESTMENT CORP. Full time

    Job Title: Food Service Operations ManagerNanjee Investment Corp. is seeking a highly skilled Food Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our food service facilities.Key Responsibilities:Determine Service Offerings: Develop and implement...

  • Food Service Operations Manager

    4 weeks ago

    Coquitlam, British Columbia, Canada Coco Fresh Tea & Juice Full time

    Job SummaryWe are seeking a highly organized and customer-focused Food Service Manager to join our team at Coco Fresh Tea & Juice. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our cafes, including inventory management, customer service, and maintaining a safe and healthy work environment.Key...

  • Food Service Operations Manager

    4 weeks ago

    Coquitlam, British Columbia, Canada Coco Fresh Tea & Juice Full time

    Job SummaryWe are seeking a highly organized and customer-focused Food Service Manager to join our team at Coco Fresh Tea & Juice. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our cafes, including inventory management, customer service, and maintaining a safe and healthy work environment.Key...