Service Operations Manager

3 weeks ago

Coquitlam, British Columbia, Canada Sunbelt Rentals Full time

Job Summary

Sunbelt Rentals is seeking a highly skilled Service Operations Manager to lead our Market Field Service team. As a key member of our operations team, you will be responsible for the overall operation of the service call center/dispatch operations.

Key Responsibilities

  • Develop and implement Service Operational procedures, policies, programs, systems, and training to maximize equipment and service truck value.
  • Proactively manage preventative maintenance, repair, and safety bulletin processes to ensure customer service levels meet district standards.
  • Recruit, hire, train, manage, and develop service technicians to meet business needs.
  • Work with PC locations to achieve desired financial results, including profit and loss.
  • Oversee the design and delivery of service call center training programs.
  • Monitor calls for service quality assurance and handle escalated concerns.

Leadership

  • Coach employees to work together and create a game plan for employees to follow. Motivate through constant evaluation and review.
  • Set clear and measurable objectives for the entire team, adjusting staffing levels as needed to meet store and customer needs.
  • Direct service technicians in the service performance of equipment.
  • Facilitate high-level training for Shop Foreman/Service Managers and assist with placement.

Operations

  • Work closely with performance standard audits to identify PC weaknesses and address service-related issues.
  • Manage human resource administration, including payroll, scheduling, and paperwork.
  • Manage and direct all aspects of incoming service and preventative maintenance of equipment.
  • Develop and monitor service quotas for volume and efficiency.
  • Manage parts inventory.
  • Assist the Product Support Group in the service/safety bulletin program, including prompt notification, monitoring, and follow-up correspondence with manufacturers.

Business Acumen

  • Utilize service call center reports to set goals, develop strategies, and determine what influences service aspects of the business.
  • Engage in business decision-making at every level.
  • Work with the call center, operations manager, and dispatch operations to achieve business objectives.

Sales and Customer Service

  • Cultivate strategic customer relationships and ensure the customer perspective drives all value-added business activity.
  • Promote and ensure fluid communication between service departments and operational management.
  • Assist customers in determining their rental needs by applying product knowledge.
  • Constantly analyze and update service call center flow to increase productivity and customer service levels.
  • Properly handle customer damage, including photos, notifications, and follow-up correspondence.
  • Manage all after-hour service calls.

Qualifications

  • 3 years of experience in the rental equipment or construction industries.
  • 1 year of equipment shop operations management experience.
  • Extensive knowledge of construction equipment, including aerial, dirt, and small tool equipment.
  • Good analytical ability to gather and interpret technical information and develop solutions.
  • Exceptional organizational skills and ability to make good decisions in a fast-paced environment.
  • Understanding and working knowledge of rental fleet application, performance capabilities, and mechanical concepts.

Physical Demands

  • Bending, squatting, crouching, reaching, and lifting 50 pounds or more.
  • Working indoors and outdoors as required by the job.

Equal Opportunity Employer

Sunbelt Rentals is an Equal Opportunity Employer and welcomes applications from diverse candidates.

  • Service Operations Manager

    3 weeks ago

    Coquitlam, British Columbia, Canada Sunbelt Rentals Full time

    Job SummarySunbelt Rentals is seeking a highly skilled Service Operations Manager to oversee the overall operation of the service call center/dispatch operations. The ideal candidate will have a strong background in service management, excellent analytical skills, and the ability to lead a team to achieve exceptional customer service levels.Key...

  • Service Operations Manager

    4 weeks ago

    Coquitlam, British Columbia, Canada Sunbelt Rentals Full time

    Job SummarySunbelt Rentals is seeking a highly skilled and experienced Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for the overall operation of the service call center/dispatch operations.Key ResponsibilitiesDevelop and implement Service Operational procedures, policies, programs, systems, and...

  • Service Operations Manager

    4 weeks ago

    Coquitlam, British Columbia, Canada Sunbelt Rentals Full time

    Job SummarySunbelt Rentals is seeking a highly skilled and experienced Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for the overall operation of the service call center/dispatch operations.Key ResponsibilitiesDevelop and implement Service Operational procedures, policies, programs, systems, and...

  • Service Operations Manager

    3 weeks ago

    Coquitlam, British Columbia, Canada Sunbelt Rentals Full time

    Job SummarySunbelt Rentals is seeking a highly skilled and experienced Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for the overall operation of the service call center/dispatch operations.Key ResponsibilitiesDevelop and implement Service Operational procedures, policies, programs, systems, and...

  • Service Operations Manager

    3 weeks ago

    Coquitlam, British Columbia, Canada Sunbelt Rentals Full time

    Job SummarySunbelt Rentals is seeking a highly skilled and experienced Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for the overall operation of the service call center/dispatch operations.Key ResponsibilitiesDevelop and implement Service Operational procedures, policies, programs, systems, and...

  • Service Operations Manager

    4 weeks ago

    Coquitlam, British Columbia, Canada Sunbelt Rentals Full time

    Job SummarySunbelt Rentals is seeking a highly skilled and experienced Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for the overall operation of the service call center/dispatch operations.Key ResponsibilitiesDevelop and implement Service Operational procedures, policies, programs, systems, and...

  • Service Operations Manager

    4 weeks ago

    Coquitlam, British Columbia, Canada Sunbelt Rentals Full time

    Job SummarySunbelt Rentals is seeking a highly skilled and experienced Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for the overall operation of the service call center/dispatch operations.Key ResponsibilitiesDevelop and implement Service Operational procedures, policies, programs, systems, and...

  • Service Operations Manager

    6 days ago

    Coquitlam, British Columbia, Canada Sunbelt Rentals Full time

    Job SummarySunbelt Rentals is seeking a highly skilled Service Operations Manager to oversee the overall operation of the service call center/dispatch operations. The ideal candidate will have extensive knowledge of construction equipment and exceptional organizational skills.Key ResponsibilitiesManage the development and implementation of Service...

  • Service Operations Manager

    4 weeks ago

    Coquitlam, British Columbia, Canada Sunbelt Rentals Full time

    Job SummarySunbelt Rentals is seeking a highly skilled and experienced Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for the overall operation of the service call center/dispatch operations.Key ResponsibilitiesDevelop and implement Service Operational procedures, policies, programs, systems, and...

  • Service Operations Manager

    4 weeks ago

    Coquitlam, British Columbia, Canada Sunbelt Rentals Full time

    Job SummarySunbelt Rentals is seeking a highly skilled and experienced Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for the overall operation of the service call center/dispatch operations.Key ResponsibilitiesDevelop and implement Service Operational procedures, policies, programs, systems, and...

  • Market Service Operations Manager

    2 weeks ago

    Coquitlam, British Columbia, Canada Sunbelt Rentals Full time

    Job SummarySunbelt Rentals is seeking a highly skilled and experienced Market Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for the overall operation of the service call center/dispatch operations.Key ResponsibilitiesDevelop and implement Service Operational procedures, policies, programs,...

  • Food Service Operations Manager

    1 month ago

    Coquitlam, British Columbia, Canada NANJEE INVESTMENT CORP. Full time

    Job Title: Food Service Operations ManagerNanjee Investment Corp. is seeking a highly skilled Food Service Operations Manager to join our team.Job Summary:The Food Service Operations Manager will be responsible for determining the type of services to be offered and implementing operational procedures. This includes ensuring health and safety regulations are...

  • Food Service Operations Manager

    3 weeks ago

    Coquitlam, British Columbia, Canada NANJEE INVESTMENT CORP. Full time

    Job Title: Food Service Operations ManagerNanjee Investment Corp. is seeking a highly skilled Food Service Operations Manager to join our team.Job Summary:The Food Service Operations Manager will be responsible for determining the type of services to be offered and implementing operational procedures. This includes ensuring health and safety regulations are...

  • Food Service Operations Manager

    3 weeks ago

    Coquitlam, British Columbia, Canada NANJEE INVESTMENT CORP. Full time

    Job Title: Food Service Operations ManagerNanjee Investment Corp. is seeking a highly skilled Food Service Operations Manager to join our team.Job Summary:The Food Service Operations Manager will be responsible for determining the type of services to be offered and implementing operational procedures. This includes ensuring health and safety regulations are...

  • Food Service Operations Manager

    4 weeks ago

    Coquitlam, British Columbia, Canada Coco Fresh Tea & Juice Full time

    Job SummaryWe are seeking a highly organized and customer-focused Food Services Manager to join our team at CoCo Fresh Tea & Juice. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our food services, including inventory management, customer service, and health and safety regulations.Key...

  • Food Service Operations Manager

    4 weeks ago

    Coquitlam, British Columbia, Canada Coco Fresh Tea & Juice Full time

    Job SummaryWe are seeking a highly organized and customer-focused Food Services Manager to join our team at CoCo Fresh Tea & Juice. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our food services, including inventory management, customer service, and health and safety regulations.Key...

  • Food Service Operations Manager

    4 weeks ago

    Coquitlam, British Columbia, Canada NANJEE INVESTMENT CORP. Full time

    Job Title: Food Service Operations ManagerNanjee Investment Corp. is seeking a highly skilled Food Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our food service facilities.Key Responsibilities:Determine Service Offerings: Develop and implement...

  • Food Service Operations Manager

    4 weeks ago

    Coquitlam, British Columbia, Canada NANJEE INVESTMENT CORP. Full time

    Job Title: Food Service Operations ManagerNanjee Investment Corp. is seeking a highly skilled Food Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our food service facilities.Key Responsibilities:Determine Service Offerings: Develop and implement...

  • Food Service Operations Manager

    4 weeks ago

    Coquitlam, British Columbia, Canada Coco Fresh Tea & Juice Full time

    Job SummaryWe are seeking a highly organized and customer-focused Food Service Manager to join our team at Coco Fresh Tea & Juice. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our cafes, including inventory management, customer service, and maintaining a safe and healthy work environment.Key...

  • Food Service Operations Manager

    4 weeks ago

    Coquitlam, British Columbia, Canada Coco Fresh Tea & Juice Full time

    Job SummaryWe are seeking a highly organized and customer-focused Food Service Manager to join our team at Coco Fresh Tea & Juice. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our cafes, including inventory management, customer service, and maintaining a safe and healthy work environment.Key...