Senior Business Systems Analyst

4 weeks ago

Toronto, Ontario, Canada Northbridge Financial Corporation Full time

Senior Business Systems Analyst Job Description

The Senior Business Systems Analyst is responsible for conducting systems process analysis, needs assessments, and preliminary cost/benefits analyses to align information technology solutions with business initiatives on projects of highly complex nature and/or business area.

Key Responsibilities

  • Work with expert users and business representatives to determine business requirements that must be met through enhancements in technology.
  • Work with systems analysts, application developers, and business analysts to identify options for potential solutions and the impact to systems, while assessing both technical and business suitability.
  • Implement and contribute to the implementation of effective processes to assess project risks, identify risk mitigation strategies, and monitor risk throughout the project life cycle.
  • Review, analyze, and define current/future state processes and contribute to the development of specifications and testing for all identified development, system modifications, and installations.
  • Manage daily operations and functionality of the application within production support area, resolve production problems, and errors.
  • Develop detailed technical specifications for enhancements to provide developers with clear guidelines for development of software that will meet user requirements.
  • Perform and assist with analysis workshops with clients to define business, process, functional requirements, and data element requirements.
  • Write FRD, BRD, Test Cases, and other documents for multiple projects.
  • Coordinate with developers and quality assurance analysts to test software changes and ensure that functionality meets stated user requirements.
  • Experience in business systems integrations as well as understanding of Microsoft Azure API management, Azure Logic Apps, and configurations is an asset.
  • Manage project timelines and resources, including working with project managers and cross-functional teams to ensure projects are delivered on time, within budget, and meet the quality standards of the business.
  • Provide technical expertise and guidance to business stakeholders and cross-functional teams. This includes training users, providing technical support, and recommending improvements to existing systems and processes.
  • Develop and maintain documentation, including system requirements, design documents, user manuals, and training materials.

Requirements

  • Prior experience with Microsoft Dynamics CRM (Sales, Marketing, Customer Service) or similar is a must.
  • Must have a strong sense of business process and provide best practice strategies for Microsoft Dynamics CRM.
  • Experience with Microsoft Power Platform (Power Apps, Power automate, Power Virtual agents/chatbots) is an huge asset.
  • Experience in working with Azure DevOps and good understanding of agile practices for project/solution delivery is an asset.
  • Demonstrate ability to work in a team and to lead and manage the members.
  • Post-secondary education in a related field (i.e. Computer Science, Business Administration) or equivalent combination of education and experience.
  • Minimum 6-8 years of Business Systems experience.
  • Minimum 1-3 years of project management experience.
  • Knowledge of insurance, business, and technical areas; Property and Casualty Insurance experience preferred.

Why Work with Us

  • Hybrid work, allowing you to manage both worlds with the ease and flexibility you need.
  • Competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more.
  • Help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
  • Invested in helping you grow in your career through education assistance, internal mobility, and mentoring programs.
  • Cares about the community and supports the causes you believe in with donation matching and team volunteer days.

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