Health and Wellness Equipment Specialist

2 weeks ago


Greater KitchenerCambridgeWaterloo Metropolitan Area, Canada Wellness Shop Full time

We are seeking a skilled Health and Wellness Equipment Specialist to join our team at Wellness Shop.

About the Role:

The ideal candidate will be responsible for maintaining and repairing our customers' wellness products, ensuring their satisfaction at every interaction.

Key Responsibilities:

  • Maintaining and repairing hot tubs, all-season pools, cold plunges, and other wellness products to ensure optimal performance and customer satisfaction.
  • Diagnosing and repairing issues using diagnostic tools and techniques, documenting all diagnostics and repair notes in our Field Service Lightning app (FSL).
  • Providing professional recommendations to customers for value-added services and products to enhance their wellness experience.
  • Meeting and exceeding revenue targets by identifying and suggesting services or products tailored to customer needs.

Benefits and Salary:

As a valued member of our team, you can expect a competitive salary of $85,000 per year, with monthly bonus opportunities based on revenue and value-added sales. You will also receive comprehensive benefits, including health, dental, and vision care, as well as paid training and ongoing professional development opportunities.

Additionally, you will enjoy company-provided benefits such as a company vehicle, mobile devices, company uniform, and employee discounts on premium wellness products.

Requirements:

To be successful in this role, you will need:

  • A high school diploma or equivalent, technical certification, or experience in plumbing, electrical, HVAC, or other relevant technical field.
  • At least 1-2 years of hands-on experience in field service, maintenance, or a related technical field.
  • Proficiency in using diagnostic tools and understanding mechanical/electrical systems.
  • Excellent verbal and written communication skills, with a customer-first attitude and ability to build rapport and trust.

About Us:

Wellness Shop is proud to be an equal opportunity employer, celebrating diversity and inclusivity. We offer a supportive team culture with opportunities for career growth and development, making us the perfect place to take your skills and passion for health and wellness to the next level.



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