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Shift Manager

2 months ago

Collingwood, Ontario, Canada Wendy's Restaurant Full time
About the Role

We are seeking a highly motivated and experienced Shift Manager to join our team at Wendy's Restaurant. As a Shift Manager, you will be responsible for leading a team of staff to ensure seamless restaurant operations, delivering exceptional customer service, and maintaining high-quality food and service standards.

Key Responsibilities
  • Leadership and Team Management
    • Supervise and coordinate the activities of staff who prepare and portion food, ensuring efficient service delivery.
    • Train staff in job duties, sanitation, and safety procedures to maintain a safe and healthy work environment.
    • Develop and implement effective training programs to enhance staff performance and productivity.
  • Operations and Logistics
    • Estimate ingredient and supply requirements for meal preparation, ensuring accurate inventory management.
    • Prepare and submit reports on sales, stock, and wastage to inform business decisions.
    • Establish work schedules and ensure timely completion of tasks to meet business objectives.
  • Customer Service and Quality Control
    • Ensure that food and service meet quality control standards, maintaining a high level of customer satisfaction.
    • Address customer complaints or concerns in a professional and courteous manner.
  • Financial Management
    • Prepare budget and cost estimates to inform business decisions and optimize resource allocation.
  • Work Environment and Safety
    • Maintain a fast-paced work environment, ensuring efficient service delivery and meeting tight deadlines.
    • Ensure a safe and healthy work environment, adhering to health and safety regulations.
  • Personal Qualities and Skills
    • Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
    • Flexibility and adaptability in a fast-paced environment.
    • Strong problem-solving and decision-making skills.
    About Wendy's Restaurant

Wendy's Restaurant is a recognized employer, committed to providing a welcoming work environment for all employees. We offer diversity and cross-cultural training to create a inclusive workplace, and provide awareness training to employees to create a welcoming environment for persons with disabilities, newcomers, and refugees.