Customer Relations Specialist

1 month ago


Toronto, Ontario, Canada Ebury Full time
About Ebury

Ebury is a leading FinTech firm that offers a range of innovative financial solutions, including FX risk management, trade finance, currency accounts, international payments, and API integration.

Job Title: Customer Relations Executive - FX Dealing

We are seeking a highly skilled and experienced Customer Relations Executive to join our team in Toronto. As a key member of our FX Dealing team, you will be responsible for providing exceptional client service, managing client relationships, and driving revenue growth.

Key Responsibilities:
  • Manage a portfolio of 50 clients, providing daily operational and trading assistance
  • Develop and maintain strong relationships with clients, understanding their FX needs and providing tailored solutions
  • Work closely with the Canadian dealing team to manage administrative tasks and ensure seamless client service
  • Identify new business opportunities and promote Ebury's products and services to clients
  • Collaborate with cross-functional teams to resolve client issues and improve overall client experience
Requirements:
  • English fluency, with working proficiency in French a plus
  • Proven sales skills and experience in a client-facing role
  • Knowledge of FX and financial markets
  • Ability to adapt to a fast-paced and constantly evolving environment
  • Strong communication and interpersonal skills
What We Offer:
  • Competitive salary and bonus scheme
  • Clear path for progression and career development
  • Training and mentoring from experienced FX leaders
  • Opportunity to develop and master client relationship skills
  • Spacious and modern office located in Toronto


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