Claims Manager

4 weeks ago


Toronto, Ontario, Canada AIG Full time

Drive Business Growth as a Claims Manager

AIG is reimagining the way we help customers manage risk. As a Claims Manager - Accident & Health, you will play a key leadership role in driving business growth and transformation. This is an opportunity to grow your skills and experience as a valued member of our team.

Key Responsibilities

  • Drive alignment across the team and work in collaboration with claims leaders to ensure strategic priorities are front and center.
  • Manage and provide technical assistance to a team of claims analysts handling accident and health claims, including AD&D, accident and sickness claims, critical illness, hospital cash claims, out of country medical and business-related travel claims, as well as Accident Benefits claims.
  • Provide regular coaching and support to the team through 1x1's, file clinics, and training.
  • Ensure file quality from file assignment through assigning new claims according to claim complexity and applying best practices through monthly audits.
  • Maintain broker and customer relationships and implement claims processes/protocols specific to their needs.
  • Drive business alignment with underwriting and actuarial departments by providing claim trends and large loss reports.
  • Performance management of the team through weekly 1x1's, monthly team meetings, and team engagement activities.

Requirements

  • Minimum of 5+ years of experience in Accident & Health claims or related experience.
  • Prior leadership experience/mentoring of junior to senior staff, including performance management and onboarding.
  • Ability to work independently and think strategically, with strong decision-making skills.
  • Strong customer service orientation and people skills, with excellent organizational and interpersonal skills.
  • Excellent oral and written communication skills, including strong presentation skills/executive presence.
  • Superior analytical skills with ability to assess reporting metrics and prepare management reporting.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.

About AIG

AIG is a global leader in commercial and personal insurance solutions, with a far-reaching property casualty network. We are committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions, and goals.

Functional Area: CL - ClaimsEstimated Travel Percentage (%): Up to 25%Relocation Provided: NoAIG Insurance Company of Canada



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