Technical Support Engineer

4 weeks ago

Toronto, Ontario, Canada Enhesa Full time

We are seeking a highly skilled Technical Support Engineer to join our team in Toronto. As a trusted partner, Enhesa empowers the global business community with regulatory and sustainability intelligence.

Company Overview

Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. Our mission is to identify EHS requirements for industries, provide EHS compliance tools to companies, and advise them on developing and implementing corporate EHS strategies.

Job Description

The successful candidate will be responsible for providing Level 2 customer support for our SaaS offerings. You will engage with our customers, customer experience teams, software engineers, and product management teams. This role requires excellent analytical skills, a strong technical background, and comfort dealing with customers and stakeholders.

Responsibilities
  • Provide second-level technical support to end users in identifying and resolving production issues
  • Triage customer issues including reproducing the issue, analyzing application logs, and helping determine probable cause
  • Coordinate efforts among internal teams ensuring issue resolution and provide ongoing communication across teams
  • Understand and help document data flows and various code functions
  • Serve as an escalation point for complex support issues
  • Responsible for application testing due to both data and/or application changes
  • Identify recurring issues and escalate appropriately for permanent resolution
Requirements
  • Bachelor's degree or higher (ideally with a focus on computer science or related field of study)
  • 1-3 years of experience supporting SaaS applications
  • Knowledge of Internet/cloud-based solutions/API's and SOAP such as XML / XSD / XSLT, JSON, RESTful API, Open API, Swagger, OAuth Security
  • Strong SQL knowledge and skills
  • Knowledge of an ORM like Entity Framework
  • Proficiency in .NET C# (.NET frame work) and .NET Core
  • Unit & integration test
  • Experience using JIRA, Confluence or other IT Ticketing and Documentation software
  • Clear and effective communicator that can organize and present technical information
  • Independent worker who is comfortable multi-tasking
  • Customer-service-minded individual who prioritize customer experience
  • Quick learner and adaptable to changes
Salary and Benefits

We offer a competitive salary package and benefits in line with the location you will work from, flexibility, work/life balance, a fast-paced and driven environment, a position with room to drive performance improvements, supported by clear objectives and a pursuit for overall excellence, and the opportunity to be part of a thoughtful business development strategy.

Please note that this position comes with a competitive salary ranging from $60,000 to $90,000 per year, depending on your level of experience and qualifications.

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