Digital Portfolio Manager

4 weeks ago

Vancouver, British Columbia, Canada EightSix Network Full time

About the Role

The Digital Portfolio Manager will play a key part in the overall Global Digital, OMNI & Guest Support Team. This role will enable effective, efficient, consistent planning and governance of work and initiatives across all Global Digital, Omni and Guest Support portfolios and cross-functional teams in tight partnership with technology and our business partners.

Key Responsibilities

  • Support the NA Digital Portfolio enabling key programs and initiatives.
  • Partner with key cross-functional teams to deliver work across our digital and ecommerce business.
  • Develop, manage and coordinate maintenance of an annual calendar of key events, milestones and deadlines that span across all NA Digital teams.
  • Partner closely with Technology Portfolio Management to manage, optimize, and continue to evolve our Quarterly Planning process and activities across 50+ scrum teams.
  • Support the governance and coordination for intake and planning programs that span across NA Digital.
  • Coordinate and prepare materials for senior leadership team to assess portfolio health, review risks, and make informed decisions to steer work across NA Digital.
  • Partner closely with other functional portfolio leaders and technology stakeholders to enable consistent shared ways of working.
  • Utilize industry best practices, techniques, and standards to elevate processes and tools in support of the team, the quality of the work, and the efficiency of how the team operates.
  • Support and participate in a Community of Practice for all program management resources.
  • Facilitate delivery of programs/projects that span multiple portfolios and/or include multiple cross-functional partners.
  • Work with your Manager, to continuously assess, investigate and improve Portfolio Governance & Planning processes supporting the Digital and Ecommerce teams.

Requirements

  • Minimum BA / BS degree from a four-year accredited university in business operations or related field
  • Project Management Professional (PMP) certification preferred
  • 5+ years of related experience in program management and change management, preferably in vertically integrated, global, retail environments
  • Experience working with technical systems and/or technical teams and/or agile scrum seen as an asset
  • Strong understanding of Product Management, Technology, Ecommerce, and Retail
  • Excellent verbal and written communication skills
  • Strong interpersonal and cross-functional relationship-building skills
  • Ability to drive results independently and collaboratively as a team player
  • Has a deep desire to learn and improve by seeking, accepting and acting on productive feedback
  • Action-oriented, entrepreneurial, self-starter and results driven
  • Comfortable with ambiguity and is resilience to change
  • Passion for developing new ways of working with creativity and flexibility

Additional Notes

Authorization to work in Canada is required for this role.

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