Email Deliverability Specialist

About Us

Dotdigital is a global organization of passionate, dedicated professionals, committed to the collective success of our clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work.

Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers.

We empower marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, we streamline decision-making and make it easy to automate deeply personalized experiences.

About the Role

We're looking for a team player to join as an Email Deliverability Specialist on our Global Messaging Operations team. This role will provide strategic help to our customers and internal stakeholders, assist with anti-abuse efforts, and ensure customers are getting the most from their email programs.

The ideal candidate will be able to handle critical operational functions; building ramp ups/warming strategies, providing consulting, responding to tickets, and helping educate. They'll have a proven track record in email deliverability, troubleshooting technical issues affecting email delivery, and interpreting customer problems.

This position plays an important role both internally and externally. The role will primarily support JAPAC timezone colleagues and customers, but Messaging Operations is a global team, so all Specialists are expected to facilitate all regions.

Key Responsibilities:

• Complete operational tasks such as building ramp ups, handling inbound customer support requests, and handling compliance.
• Provide consulting to customers experiencing deliverability challenges.
• Proactively identify opportunities to recommend deliverability consulting and communicate to the account owner/manager.
• Assist the global sales organization with RFPs and other needs during the sales process.
• Champion Messaging Operations through internal advocacy, demonstrating and communicating the value of email deliverability expertise within the JAPAC region and wider business.

Requirements:

• 1-2+ years of experience in email deliverability.
• Detailed knowledge of factors affecting email deliverability.
• Able to troubleshoot technical issues affecting email delivery.
• Knowledge of the Microsoft office suite, particularly Excel.
• Proven customer-facing experience with strong communication skills.

Salary: $80,000 - $110,000 per year

Benefits

We offer a range of benefits, including parental leave, medical benefits, paid sick leave, Dotdigital day, share reward, wellbeing reward, wellbeing days, and loyalty reward.

Join Our Team

If you're a creative thinker and problem solver who's happy to step outside your comfort zone and excited to nerd out about deliverability with us, we'd love to hear from you.