Capital Markets Technology Support Specialist
6 days ago
Job Overview:
This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank.
We are seeking a skilled Capital Markets Technology Support Specialist to join our Client Banking and Digital Technology (CBDT) Production Services group based in Toronto that covers client lifecycle management platforms.
About the Role:
As a Capital Markets Technology Support Specialist, you will be responsible for maintaining deep knowledge of our surveillance systems to support production Client Lifecycle Management and Surveillance Platforms.
You will work closely with the CTB team to engage in collaborative agile development, focusing on Service Transition phase of ITIL by driving adoption of the "Production Readiness / License to Operate" model.
You will also summarize and highlight important enhancements, proactively identify risks and business issues in JIRA and Archer, and identify improvement opportunities.
Key Responsibilities:
Maintain deep communication surveillance system knowledge to support production Client Lifecycle Management and Surveillance PlatformsWork closely and integrate with the CTB team to engage in collaborative agile developmentFocusing on the Service Transition phase of ITIL by driving adoption of the "Production Readiness / License to Operate" modelSummarize and highlight important enhancements and proactively identify risks and business issues in JIRA and ArcherIdentify improvement opportunities proactively and drive project progress and benefitsRequirements:
To be successful in this role, you must have experience with Client Lifecycle Management tools, including Fenergo, Appway or iMeta. You should also have 3+ years working in a Financial Technology or Capital markets technology role.
You should have proven experience with the principles of ITIL Incident Management, Problem Management and Change Management, as well as experience with RHEL Unix/Linux/Windows environments and basic scripting.
You should also have experience with MS SQL/Sybase or other equivalent relational database, ability to write on the fly DB statements, and proven history building proactive application monitoring across all environments via ITRS Geneos, Nagios, AppDynamics, Dynatrace, Splunk, ELK, Grafana (or equivalent).
What We Offer:
We offer a comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
We also offer leaders who support your development through coaching and managing opportunities, the ability to make a difference and lasting impact, work in a dynamic, collaborative, progressive, and high-performing team, a world-class training program in financial services, and flexible work/life balance options.
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