Senior Technical Operations Lead

3 weeks ago


Vancouver, British Columbia, Canada Royal Bank of Canada> Full time

About this role

We are seeking a skilled and experienced Lead Site Reliability Engineer to join our team at Royal Bank of Canada. As a key member of our Technology and Operations group, you will play a critical role in supporting and spearheading the development and implementation of Site Reliability Engineering solutions for all applications within the organization.

Responsibilities

  1. Application Production Support: Perform production support role including off-hours support to ensure the availability and uptime of applications in scope.
  2. SRE Solutions Development: Spearhead the development of SRE solutions, including monitoring and alerting, machine learning anomaly detection, self-healing, and reliability testing.
  3. Run Production Environment: Run the production environment by monitoring availability and taking a holistic view of system health.
  4. Software Development and Systems Management: Build software and systems to manage platform infrastructure and applications, improving reliability, quality, and time-to-market of software solutions.
  5. Incident Management and Problem Management: Lead and assist in incident management and problem management for applications in scope.
  6. Technology Currency and Automation: Maintain technology currency, manage server patching, certificate renewal, and automate opportunities for efficiency.
  7. Compliance and Segregation of Duties: Ensure compliance of all systems and applications in scope, including maintaining segregation of duties.
  8. Monitoring and Alerting: Implement monitoring and alerting, anomaly detection, self-healing, and reliability testing for applications in scope.
  9. Automation Solutions Adoption: Support the unit's goals to adopt automation solutions for applications in scope.
  10. Design Thinking and Agile Mindset: Apply design-thinking and agile mindset in working with SREs, Scrum Masters, and partner team leads.
  11. Continuous Learning: Stay abreast of technology change and learn constantly, through official training assignments and self-assigned learning.

Requirements

  1. Experience and Skills: Minimum 4+ years of related experience in Application support, Software development, and Operations, with advanced knowledge of industry practice and experience in a variety of environments.
  2. Advanced Experience and Knowledge: Advanced experience in a variety of SRE languages and tools, with hands-on experience in a variety of SRE languages and tools.
  3. Negotiation and Stakeholder Management: Effective negotiation skills and stakeholder management, with excellent communication skills and direct style.
  4. Consumer Banking Experience: Consumer banking experience is required.

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