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Vancouver, British Columbia, Canada EightSix Network Full timeJob Title: Boutique Hotel Operations ManagerWe are seeking an experienced Operations Manager to join our team at The Vic, a 94-unit boutique hotel in Victoria, BC. This individual will provide hands-on leadership by role modeling outstanding customer service, coaching in-house staff, overseeing hotel operations, maximizing guest satisfaction, and driving...
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Vancouver, British Columbia, Canada EightSix Network Full timeJob Title: Boutique Hotel Operations ManagerWe are seeking an experienced Operations Manager to join our team at The Vic, a 94-unit boutique hotel in Victoria, BC. This individual will provide hands-on leadership by role modeling outstanding customer service, coaching in-house staff, overseeing hotel operations, maximizing guest satisfaction, and driving...
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Vancouver, British Columbia, Canada EightSix Network Full timeJob Title: Boutique Hotel Operations ManagerWe are seeking an experienced Operations Manager to join our team at The Vic, a 94-unit boutique hotel in Victoria, BC. This individual will provide hands-on leadership by role modeling outstanding customer service, coaching in-house staff, overseeing hotel operations, maximizing guest satisfaction, and driving...
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Boutique Hotel Operations Director
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Vancouver, British Columbia, Canada EightSix Network Full timeJob Title: Boutique Hotel Operations ManagerWe are seeking an experienced and skilled Operations Manager to join our team at The Vic, a 94-unit boutique hotel in Victoria, BC. As a key guest-facing role, this individual will provide hands-on leadership, coaching in-house staff, overseeing hotel operations, and driving overall business performance.Key...
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Boutique Hotel Operations Director
1 month ago
Vancouver, British Columbia, Canada EightSix Network Full timeJob Title: Boutique Hotel Operations ManagerWe are seeking an experienced and skilled Operations Manager to join our team at The Vic, a 94-unit boutique hotel in Victoria, BC. As a key guest-facing role, this individual will provide hands-on leadership, coaching in-house staff, overseeing hotel operations, and driving overall business performance.Key...
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Boutique Hotel Operations Director
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Vancouver, British Columbia, Canada EightSix Network Full timeOperations Manager Job DescriptionWe are seeking an experienced hospitality professional to lead our hotel operations team at The Vic, a 94-unit boutique hotel in Victoria, BC. As Operations Manager, you will be responsible for providing hands-on leadership, coaching staff, and overseeing hotel operations to maximize guest satisfaction and drive business...
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Boutique Hotel Operations Director
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Vancouver, British Columbia, Canada EightSix Network Full timeJob OverviewWe are seeking an experienced Operations Manager to lead our boutique hotel in Victoria, BC. This individual will provide hands-on leadership, role modeling outstanding customer service, coaching in-house staff, overseeing hotel operations, maximizing guest satisfaction, and driving overall business performance.The Operations Manager will have...
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Boutique Hotel Operations Director
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Vancouver, British Columbia, Canada EightSix Network Full timeJob OverviewWe are seeking an experienced Operations Manager to lead our boutique hotel in Victoria, BC. This individual will provide hands-on leadership, role modeling outstanding customer service, coaching in-house staff, overseeing hotel operations, maximizing guest satisfaction, and driving overall business performance.The Operations Manager will have...
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Boutique Hotel Operations Manager
2 months ago
Job Summary
We are seeking an experienced Operations Manager to join our team at EightSix Network. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our boutique hotel, ensuring exceptional guest experiences, and driving business performance.
Key Responsibilities
- Oversee front-of-house and back-of-house operations, including guest services, housekeeping, maintenance, events, and group business.
- Play an active role in front desk operations, providing top-notch service to maximize customer satisfaction and setting the bar for other staff to emulate.
- Reinforce our overall service culture by role modeling best practices, providing guidance and feedback to staff, and offering individual coaching when needed.
- Handle complaints, settle disputes, resolve conflicts, and manage all escalations.
- Serve as primary point of contact for group business to coordinate logistics and deliver an exceptional guest experience.
- Monitor all aspects of the physical property to maintain quality standards and proactively identify opportunities for improvement.
- Interact with customers to obtain feedback on quality of product, service levels, and overall satisfaction; work with other departments to improve current practices.
- Manage staffing and scheduling across all departments at the property.
- Responsible for procurement of day-to-day hotel supplies and other items.
- Ensure regular communication with employees to create awareness of business objectives, align on expectations, and recognize performance.
- Develop a thorough understanding of the competitive landscape to ensure our property is effectively positioned in the market.
Requirements
- Work Permit
